Customer Experience Consultant

hace 2 meses

Guayaquil A.P. Moller - Maersk $30.000 - $60.000 per year
Customer Service Agent – Maersk


Location:
Guayaquil, Ecuador

About Maersk


At Maersk, a global leader in integrated logistics, we enable global trade by providing end-to-end supply chain solutions that connect and simplify our customers' logistics.

Through innovation, collaboration, and operational excellence, we continuously redefine what's possible in global logistics.

Role Purpose


The Customer Service Agent is responsible for managing the customer experience throughout the shipment lifecycle, ensuring proactive communication, building strong relationships, and providing solutions that create mutual value for both Maersk and the customer.

Key Responsibilities

Act as the primary point of contact for customers, ensuring smooth end-to-end shipment execution.
Collaborate with internal teams and customers to resolve issues quickly and effectively.
Understand external factors impacting the customer's supply chain and anticipate their needs.
Align customer expectations and propose effective solutions to deviations in transport plans.
Take full ownership of customer satisfaction across Maersk's product and service portfolio.
Identify cross-selling and upselling opportunities for Maersk's Logistics & Services products.
Manage vendor relationships and shipment consolidation planning (no physical cargo handling).
Proactively track shipments and notify customers of any deviations, offering alternatives when needed.
Maintain a strong service mindset and be willing to go the extra mile to support customers.

Requirements

Bachelor's degree in International Business, Logistics, Administration, or related fields.
Knowledge or experience in shipping, supply chain, or logistics is preferred.
Excellent communication, stakeholder management, and interpersonal skills.
Strong analytical and problem-solving abilities with customer-centric thinking.
Good understanding of processes and digital tools; proficient in Microsoft Office.
Ability to work under pressure while maintaining quality and accuracy.
Cost-conscious mindset with focus on efficiency and optimization.
Fresh graduates are welcome to apply.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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