Quito, Provincia de Pichincha Mido, LLC

Customer Service Representative – ENGLISH Required

Overview

Our client is seeking a motivated and detail-oriented Customer Service Representative to join their remote warranty services team. In this role, you'll be the main point of contact for customers seeking updates on their warranty claims. You'll communicate directly with the claims department to ensure customers receive accurate, timely, and courteous assistance.

If you're passionate about delivering great customer experiences and enjoy working in a collaborative, remote environment — we'd love to meet you

Responsibilities

  • Handle inbound and outbound calls to provide warranty claim updates.
  • Deliver clear, professional, and empathetic support to customers.
  • Work closely with the claims team to verify and relay accurate claim information.
  • Document all customer interactions and claim details in company systems.
  • Escalate complex or urgent issues to the appropriate team members.
  • Maintain strong knowledge of company warranty policies and procedures.
  • Contribute to a supportive and positive remote team culture.

Please note:This is an English-speaking role. Candidates must be able to communicate clearly and professionally in English, both written and verbal.

Requirements

  • Fluent English (spoken and written); C2 certification or time spent in an English-speaking country (Required)
  • 3–5 years of recent, English-speaking customer service experience, ideally in warranty, insurance, or call center settings.
  • Bachelor's degree required (any field).
  • Strong analytical and communication skills.
  • Excellent written and verbal communication skills
  • Proficiency with CRM platforms and virtual collaboration tools (Zoom, Teams, Slack).
  • Highly organized and detail-oriented
  • Self-starter who can work independently and manage time well
  • Professional, reliable, and organized with a focus on quality customer service.
  • Remote-ready setup: reliable computer, dual monitors, smartphone, headset and stable internet
  • A quiet, professional environment suitable for making outbound calls
  • Willingness to work flexible hours to align with U.S. time zones when needed

Shift:

8:00 AM EST to 5:00 PM EST (7:00 AM to 4:00 PM Ecuador Time), Monday to Friday

To Apply:

Please submit yourresume and a cover letter in English outlining your relevant experience and why you believe you would be an excellent fit for this role. We appreciate all applications, but only selected candidates will be contacted for further steps in the hiring process. Please make sure to submit the required documents to be considered for the role.

Job Types: Full-time, Contract



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