Face of the Office - Customer Service Representative

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to be the face of our office. This individual will provide top-notch customer service to all clients via phone, email, or in-person contact, while also providing general office support to staff and maintaining a fully stocked office with necessary supplies.

Key Responsibilities:

• Communicate courteously with customers through various channels, resolving inquiries related to operations, benefits, and claims processing.
• Respond to customer inquiries professionally within established turnaround times, providing follow-up and feedback to improve service and processes.
• Enter payment information into the system within set timelines and send reports to individual agencies for pending/return payments.
• Contact customers to gather payment information and communicate case dispositions.
• Support departments by providing Explanation of Benefits (EOBs) as needed.
• BUILD STRONG RELATIONSHIPS WITH CLIENTS AND ACHIEVE POSITIVE REVIEWS OF SERVICE RESPONSIVENESS.
• Greet visitors accordingly and maintain a clean and organized Reception Area.
• Keep office supplies stocked, manage inventory, and order as needed.

Requirements:

• Demonstrate excellent oral and written communication skills.
• Excel in analytical thinking and attention to detail.
• Show independence and self-motivation in completing tasks.
• Deliver exceptional customer service both internally and externally.
• Work effectively under pressure and remain calm during emergencies.
• Multitask efficiently and work well in a team environment.
• Possess computer literacy with strong keyboard skills and fluency in English and Spanish.

Preferred Qualifications:

• A degree in a relevant field or equivalent experience.
• At least 3 years of experience in customer service, particularly with demanding clients across different countries.
• Familiarity with standard healthcare industry concepts, practices, and procedures.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Salary Range:

$45,000 - $65,000 per year, depending on experience.