Job Summary:
We're looking for an experienced System Administrator to manage and support client IT infrastructure, including servers, networks, cloud platforms, and end-user devices. The role includes troubleshooting, technical support, and maintaining performance and security standards.
Key Responsibilities:
- Support and troubleshoot Microsoft Azure, Office 365, Share Point, and other cloud platforms.
- Troubleshoot issues with antivirus, malware, and security platforms.
- Manage user accounts, file servers, VPNs, and network devices.
- Perform server setup, upgrades, and performance tuning.
- Troubleshoot Windows and Mac OS environments.
- Provide user support via email and phone.
- Document configurations and procedures.
- Participate in on-call rotation and scheduled weekend shifts as needed.
Qualifications:
- Bachelor's Degree in IT, Computer Engineering, or related field.
- 4-5 years of relevant experience, preferably in an MSP environment.
- Strong English communication skills (written and verbal).
- Proficiency in Windows OS.
- Familiarity with Microsoft Azure, Office 365, SharePoint, and ConnectWise.
- Certifications (Microsoft, Cisco) are a plus.
- Willingness to work EST Hours.
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