WindshieldHUB is one of the fastest-growing on-demand service platforms in the United States, specializing in auto glass repair and replacement.
deliver a seamless customer experience nationwide.
With over 1 million customers served, we continue to grow by investing in people who are passionate about making a difference.
What We're Looking ForWe are seeking fluent English-speaking Customer Service Representatives based anywhere in Ecuador.
As the face of WindshieldHUB, you'll help customers across the U.S. with inquiries, service scheduling, and support. This is a virtual work position, but professionalism, communication, and customer satisfaction are expected at the highest level.
Key Responsibilities
Handle inbound and outbound customer calls with a high level of accuracy and empathy
Guide customers through the booking process and answer service-related question
Resolve issues or escalate when necessary using established protocols
Assist customers with navigating our website and digital tools
Manage time effectively while meeting key performance indicators (KPIs)
Work in coordination with internal departments to support customer needs
Deliver a service experience that promotes brand loyalty
Requirements
Minimum 2 years of experience in a customer service role
Fluency in English (C1 or C2 level required)
Prior experience virtual home in a customer-facing role
Familiarity with CRMs or customer support platforms (Zendesk, Freshdesk,
etc.)
A strong work ethic, punctuality, and organizational skills
High-speed internet, a reliable desktop or laptop, and a noise-canceling
headset
A quiet and dedicated workspace at home to handle calls without
interruptions
Availability for morning, afternoon, or evening shifts, including weekends if
needed
What We Offer
Weekly pay in USD
Fully Virtual work — no commuting
Paid training and continuous development opportunities
A positive and collaborative team environment
The opportunity to grow with a U.S.-based company expanding globally
Join WindshieldHUB
We're not just hiring a voice — we're hiring the future of our customer experience.
If you are committed, tech-savvy, and ready to bring your best energy to a fast-paced role, apply now and take the first step in building your career with WindshieldHUB.
Equal OpportunityWindshieldHUB is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
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