At Workers Benefit Fund we are always looking for experienced and innovative team members that are excited about leveling the playing field for everyone in the workforce.
At WBF we strive to be the rising tide that lifts all ships and know that when the quality of life improves for gig workers, it improves for us all.
The mission of our Gig Worker Services team is to work with clients to learn about their constituents and develop benefits and organizing programs to help them better connect with their people.
Our clients include unions, platforms, and other entities adjacent to the gig community. Our team works to develop strategy, implement new programs, and become trusted partners with both internal and external stakeholders.The Delivery and Support team is responsible for two arms of the Gig Worker Services Team which entails overseeing and handling all new client and project onboarding, and client-facing product support.
This role reports directly to the Director of Delivery and Support.Who you are:
You are a collaborator who demonstrates an ability to learn quickly, adapt to a dynamic work environment, and you exhibit comfort working with a wide range of tasks.
Working on many diverse projects at one while meeting tight deadlines excites you and your organizational skills and quality of your work shine in these moments.
Your responsibilities:
In this role, you will work closely with the Director of Delivery and Support on the entire lifecycle of project launches.
This entails but is not limited to:
assembling the client and/or project business needs, organizing the requirements and analysis into specifications for tech and internal business teams, project managing throughout the launch, ensuring client satisfaction by communicating expectations clearly, and assisting with the handover to the Account Mgmt.
Team.You will be working closely with individuals and teams from across the organization (such as Product, Customer Support, Marketing, Reporting, Account Mgmt.) to accomplish your tasks.
You will meet and exceed client expectations and assist with challenging requests or issue escalations as needed.Your responsibilities will also include being knowledgeable about our technology and products to support our internal business team as well as our clients and their goals and expectations.
You will help to maintain strong communication lines between the business team and the Product Management team, working with the Product Management team to ensure requirements are met, issues are resolved, and deliverables are in line with client or GWS expectations.
You will create and maintain product-related documentation for both internal and external use.Recurring responsibilities and tasks:
Helping to plan and organize new launches and expansions.
Assembling and analyzing client and/or project requirements.
Create and maintain documentation to support launches and existing processes.
Work with cross-functional teams to help define and support technical projects.
Maintain and improve established communication lines between product and business team.
Identify and prioritize technical issues that need resolution and work with business/product diagnose and resolve, escalating as needed.
Skills and Abilities
Fluency in English
Excellent written and verbal communication
This role has a client-facing component.
Exceptional interpersonal skills to manage relationships with internal teams, vendors and partners, and clients.
Patience, calmness under pressure, attentiveness.
Demonstrate an analytical mindset, critical thinking, and problem-solving skills.
Superb project management and process building capabilities.
Exceptional attention to detail
Ability to organize, multi-task, work independently on several projects and meet deadlines.
Ability to deliver complete and accurate work product.
High proficiency with Microsoft Excel and general comfort with large data sets.
Required Education and Experience:
Bachelor's degree.
Past work experience in a similar or related role.
Experience with G-Suite and Microsoft products.
Experience using data analytics software.
Familiarity with Customer Relationship Management (CRM) tools and Content Management Systems (CMS).
Preferred Experience
Familiarity with government, unions, or labor
Familiarity with healthcare or benefit industry
Experience with multicultural communities
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