Quito Business It


Business IT es una empresa de consultoría tecnológica con presencia en América Latina, especializada en ofrecer soluciones innovadoras para la transformación digital de organizaciones.

Somos partner oficial de Microsoft y juntos implementamos servicios en la nube, productividad empresarial, inteligencia de datos y ciberseguridad.
Nuestro enfoque al cliente nos ayuda a ofrecer proyectos a medida.
Estamos presentes en varios paises de America Latina y el Caribe (Ecuador, Panamá, Perú, Republica Dominicana y ColombiaNos encontramos en búsqueda de Managed Services CoordinatorRequisitos:Ingeniería en Telecomunicaciones o afines5 años de experiencia como coordinadora de Servicios Administrados o posiciones similaresConocimiento básico de Infraestructura tecnológicaConocimientos en ITILHerramientas para generar reportería (PowerBI, Excel)Conocimientos en Project

Funciones:
Establecer y documentar un plan operativo de cada servicio.
Presentar estadísticas del servicio.
Elaboración y hacer seguimiento a los Planes de Acción.
Establecer actividades de mejora continua cada 3 meses.
Supervisar y garantizar la transición entre áreas cada vez que haya un nuevo servicio.
Validar y dar seguimiento a las oportunidades de mejora levantadas en la encuesta de atención al cliente.
Planificar el cronograma de operación de los especialistas a cargo.
Permanecer en continuo aprendizaje en el rol asignado.
Aplicar normas de buena atención al cliente y usuario.
Mantener actualizado el repositorio de documentación de cada servicio.
Documentar los procesos de gestión del servicio utilizando las plantillas diseñadas para este efecto.
Realizar el seguimiento y cumplimiento de los servicios ofertados a los clientes.
Gestionar los riesgos y problemas presentados durante la vigencia de los servicios.
Gestionar los cambios que puedan presentarse durante la vigencia de los servicios.
Realizar las acciones pertinentes para la entrega de valores agregados al cliente.

Realizar las acciones pertinentes junto al Líder de Servicios Administrados 4 meses antes de la finalización de la vigencia del contrato.

Aplicar estándares, mejores prácticas en el trabajo asignado.
Participar activamente en el plan de mejora continua de los procesos de operación de servicios administrados.
Responsable del seguimiento del plan de mejoras para la experiencia del usuario.
Definición, documentación y mejora continua de los procesos de servicio y operación.

Controlar la calidad y cumplimiento de los SLAs de los contratosNota Importante:

Al aplicar a esta vacante o enviar su postulación/Hoja de Vida, los datos proporcionados serán recopilados y almacenados por nosotros con el propósito de ejecutar el proceso de selección y contratación.

Al enviar su postulación, usted nos da toda la autorización para utilizar sus datos personales para contacto y base dedatos.



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