Quito Pfizer $60.000 - $80.000 per year
Why Patients Need You

Technology impacts everything we do.

Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing.

Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.


The Business Service Manager (BSM) is a technology-focused Digital professional who works in close partnership with the Digital & Technology Leads from countries / clusters to maximize the business value of investments by managing country operations and driving deployment and adoption of regional and global technology solutions and services.

This position is responsible for supporting the business in the assigned market or cluster of markets including both Head Office and Field Force colleagues.

The BSM works in a collaborative, creative and flexible way to manage change and plans and executes technology initiatives and small projects within the market or market cluster.

The BSM manages daily operations and escalations and serves a vital role in ensuring client satisfaction for Digital & Technology services and solutions.

What You Will Achieve


In this role, you will:
Own accountability for change management, cascading communications and support services escalations.

Partner with Pfizer Digital & Technology and market contacts to operationalize change management plans and deliver solutions effectively and efficiently.

Serve as a liaison between global program teams / service owners, Pfizer Digital & Technology teams and local market stakeholders.

Adapt global materials to meet local needs.
Track adoption / Customer Satisfaction metrics at market levels using internal market dashboard / scorecard.
Provide operational support for non-infrastructure services (i.e. SharePoint team sites)
Collaborate with other Pfizer Digital & Technology teams to resolve cross-functional service and support issues and escalate when needed.
Ensure systems and operations act in accordance with global and local policies and compliance rules.
Provide audit support for local applications and continuous preparedness
Understand client's operational needs and how to make them reality through Pfizer Digital & Technology offerings and service providers.
Analyze business requests to determine how best to create successful resolution and direct to the appropriate creation centre.

Provide guidance / training to business colleagues on how to maximize the use of local / global digital & technology capabilities.

Drive business outcomes using AI.
Be a catalyst for driving reinvention for growth & efficiency using AI that goes beyond transformation.
Demonstrate a strong curiosity for technology innovation and be an early adopter role model for AI capabilities.
Be driven by a speed to value mindset underpinned by proof points embedded in rapid prototypes.

Working knowledge of the portfolio governance process, Pfizer's internal audit processes and of the Information Protection and Risk Management (IPRM) framework is an advantage for this position.

Here Is What You Need

Bachelor's degree or similar in Science, Technical, Engineering or Business-related discipline is a minimum requirement.
Significant experience in Information Technology or in the pharmaceutical / life sciences industry is preferred.
Extensive proven experience in large IT organizations.
IT Service Management qualifications e.g. ITIL (desired)
Experience in working and collaborating with cross-functional / matrix teams.
Strong communication and collaboration skills.
Good understanding of the software development lifecycle methodologies.
Fluency in written and oral business English is essential.
Based in Chile, Colombia, Costa Rica, Ecuador or Perú.

Non-Standard Work Schedule, Travel Or Environment Requirements

Digital & Technology is a 7x24x365 operation. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours.
Some travel maybe required – less than 10%.

Organizational Relationships

The candidate must be based in one of the following countries in


LATAM:
Chile, Colombia, Costa Rica, Ecuador or Perú.
The BSM will report to the Senior BSM Manager in the region.
There will be frequent interaction with commercial colleagues in the Business Units.

Teamwork with other BSM, Digital & Technology Lead, Service Delivery Mangers, solutions enablement & delivery organizations (Creation Centers) and Risk Management and Compliance will also be frequent in this role.

There will be interaction with External Support Vendors and management companies.
This job is GJL070.

EEO (Equal Employment Opportunity) & Employment Eligibility


Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.


Work Location Assignment:
Hybrid

EEO (Equal Employment Opportunity) & Employment Eligibility


Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Information & Business Tech
Show more Show less

  • Quito Pfizer $60.000 - $80.000 per year

    Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. · Own accountability for change management, cascading communications and supp ...


  • Quito Pfizer Full time$40.000 - $80.000 per year

    The Business Service Manager (BSM) is a technology-focused Digital professional who works in close partnership with the Digital & Technology Leads from countries / clusters to maximize the business value of investments by managing country operations and driving deployment and ado ...

  • Account Executive

    hace 2 semanas


    Quito TripleTen $3.000 - $4.000

    We help companies in Argentina and across the region adopt Artificial Intelligence at scale with programs designed for both technical teams and business teams. As an Account Executive supporting the LATAM market you will play a pivotal part in the growth team's success in scaling ...

  • Account Executive

    hace 2 semanas


    Quito TripleTen Full time$3.000 - $4.000

    As an Account Executive supporting the LATAM market you will play a pivotal part in the growth team's success in scaling our prospective customer base, finding promising market needs, improving our customer acquisition funnel, and increasing the number of clients. · Manage the fu ...

  • Senior DevOps Engineer

    hace 2 meses


    San Jose IDT Full time

    IDT is looking for a Senior DevOps Engineer to join us remotely from Latam. As a Senior DevOps Engineer, you will play a crucial role in designing, implementing, and maintaining our infrastructure and deployment pipelines. · Design, implement, and manage infrastructure running Ku ...

  • Head of Engineering

    hace 1 mes


    Quito DEUNA Full time$120.000 - $240.000 per year

    As Head of Engineering – Payments, you will lead the technical vision, architecture, and delivery of our payments platform. You'll oversee a team of engineers and technical leads responsible for building scalable, secure, and resilient payment systems that process thousands of tr ...


  • Quito DEUNA Full time

    We are looking for a Technical Operations Head to join our team to shape the future of payments. · System Monitoring and Alerting · Deployment Standards · Incident Management · Documentation and Testing · Problem-Solving Support · Team Coordination · Roadmap planning · Bachelor's ...


  • Quito Nearsure

    Join our close-knit LATAM remote team to build secure systems for the client ecosystem and help our client achieve its mission: powering the world's fitness and wellness businesses. · ...

  • Java Engineer

    hace 2 meses


    Quito Nearsure $60.000 - $180.000 per year

    Join our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management. · Say goodbye to micromanagement We champion autonomy, open communication, and respect for diversity as our core values. · Your wel ...


  • Quito Nearsure $90.000 - $120.000 per year

    As a Senior AEM Full Stack Developer, you will be responsible for working to gather and understand the client's unique business requirements and to develop and build customized solutions to meet their technical needs. · Design customized solutions for web development. · Validate ...

  • AEP Platform Engineer

    hace 3 semanas


    Quito Nearsure $60.000 - $120.000 per year

    As an AEP Platform Engineer, you will be responsible for designing, developing, and implementing solutions using Adobe's Experience Platform to deliver personalized and seamless customer experiences across digital channels. · Design and develop Adobe Experience Platform solutions ...

  • Operations Manager

    hace 2 meses


    Quito Scale Up Recruiting Partners $60.000 - $120.000 per year

    We're looking for a hands-on Operations Manager to work closely with the Founders and leadership team to ensure the business runs efficiently and scales smoothly. · Partner with the Founders to translate goals into actionable operational plans. · Lead and improve key processes ac ...

  • Marketing Manager

    hace 6 días


    Quito Edgeuno OTHER$1.000.000 - $1.500.000 per year

    The Marketing Manager will lead all aspects of EdgeUno's marketing strategy and execution, · driving measurable growth in brand awareness, lead generation, and customer engagement across Latin America and the U.S. · This role requires a balance of strategic vision, creative story ...

  • Junior Graphic Designer

    hace 2 semanas


    Quito Canton, Pichincha PW Digital Solutions $25.000 - $40.000 per year

    We're looking for a Junior Graphic & Multimedia Designer to join our creative team in Quito – Cumbayá. This role is hands-on: you'll be directly responsible for producing and editing visual content across formats—graphics, social media assets and, ideally, photography and video. ...

  • Director of Marketing

    hace 3 semanas


    Quito Edgeuno Full time$120.000 - $200.000 per year

    The Director of Marketing will lead all aspects of EdgeUno's marketing strategy and execution, driving measurable growth in brand awareness, lead generation, and customer engagement across Latin America and the U.S. · Develop and execute a comprehensive marketing strategy aligned ...


  • Quito Aon Corporation Full time$60.000 - $90.000 per year

    A hybrid position with flexibility to work virtually or from our Latam Offices at Aon. · ...


  • Quito Aon Corporation Full time$45.000 - $70.000 per year

    This role involves serving as the primary business partner for Aon's Human Capital solution line connecting local teams with global stakeholders to ensure strategic alignmentAs an organization united through trust as one inclusive team we are passionate about helping our colleagu ...

  • Data Engineer

    hace 1 mes


    Quito Nearsure $100.000 - $120.000 per year

    As a Senior Data Engineer, you will participate in analyzing data, deploying new claims sources, and interacting with internal and external staff to empower meaningful improvements in healthcare. · Perform varied analyses to support organization and client improvement. · Perform ...


  • Quito HopHR Freelance$60.000 - $120.000 per year

    Join us in digitizing the U.S. life insurance agent distribution business and help scale our platform to support agents and customers across the country. · Own technical delivery of complex features end to end within your squad · Build performant, secure SPAs with React · Impleme ...


  • Quito Aon $50.000 - $65.000 per year

    This position is waiting for you. · This is a hybrid position with the flexibility to work virtually as well as from our Latam Offices. · Aon values an innovative diverse workplace where all colleagues feel empowered to be their authentic selves. · Aon provides equal employment o ...


  • Quito Aon $50.000 - $150.000 per year

    This Lead Product Owner role involves leading cross-functional projects with global teams while maintaining clear channels for reporting progress. · ...