IT Services Team Leader
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IT SERVICES TEAM LEADER
IT SERVICES TEAM LEADER
Aim of the job:
Lead the IT team to maintain the availability and performance of the production environment in consideration of the planned SLA. Overseeing daily operations of both infrastructure and networks, database and application support, maintenance and replacement of IT system components; align the use of IT tools and procedures with overall company policies. Ensure that project information and data is backed up and protected. Coordinate priorities and SLA issues with the Operations Manager. Communicate the scope and architecture of the solution so that business leaders understand the contribution of the IT group as well as the technologies required to meet the demands. Create and develop reports for management on the various activities performed.
Functions:
1. Evaluate demands for development and/or customizations to systems, interacting with project managers and management in identifying business needs.
2. Develop specifications that address the requirements and submit to the Change Committee the documents for approval and deliver the technical documents to the requestors for validation and awareness.
3. Interact with the applications team to detail the technical specifications of the already approved documents and elaborate the task list, for subsequent delivery monitoring.
4. Monitor the realization and development of the solutions, controlling the fulfillment of the tasks and deadlines defined for each project and/or execution of the testing of the versions of the control systems software, interacting with the team in the identification of corrective actions in case of deviations: management of resources, tasks, etc., to ensure compliance with these.
5. Coordinate technically with the applications team for the survey and update of the documentation of the Systems Engineering area, directing actions for evaluation and standardization of documents, based on the models defined by the company and identifying the needs for changes and divergences or ambiguities of patterns, providing corrections to the responsible areas, to ensure compliance with applicable standards.
Requirements:
- College degree or technical training in Computer Science, IT Projects Administration or equivalent combination of training, and/or experience
- At least 4 years leading IT Teams and or IT operations, managing operating systems, database, Net Architectures, Server Applications, Leadership. Experience leading IT teams and knowledge ITIL management systems. Experienced with quality and performance monitoring processes.
Knowledge, skills:
Linux/Windows
Bash Scripts
Oracle, MySQL, Postgree, Mongo DB, JAVA, JAVA2EE, Wildfly, Tomcat, Jboss
English: B2-C1
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