Operations Manager

Founded in the 1950s, Farmasi is one of the leading companies in its industry, operating across color cosmetics, skincare and personal care, household cleaning products, and food supplements. With a strong manufacturing infrastructure and an extensive international organization, Farmasi continues to strengthen its presence and growth on a global scale. Today, Farmasi exports to 125 countries and operates in 57 countries worldwide. As the 11th largest direct selling company globally, Farmasi continues to expand its international footprint and reinforce its position as a leading global organization. We are looking for an Operations Manager to join our Operations team at FARMASI in Ecuador. Position Purpose Lead the end-to-end Operations and Supply Chain function in Ecuador, ensuring product availability, efficient import and customs processes, inventory accuracy, warehouse performance, distribution excellence and cost-effective delivery to customers.

Key Responsibilities
• Lead imports, exports, customs clearance and international freight operations
• Manage and evaluate customs brokers, freight forwarders, carriers and 3PL partners
• Ensure compliance with applicable Ecuadorian customs, foreign trade and operational requirements
• Lead warehouse operations, including receiving, storage, picking, packing, dispatch and returns
• Ensure effective inventory management, stock accuracy, cycle counts, rotation, discrepancies, damaged goods and obsolete/slow-moving inventory
• Manage transportation, distribution and last-mile delivery across Ecuador
• Ensure product availability and coordinate operational priorities with Commercial, Finance and other key areas
• Negotiate and manage logistics suppliers, contracts, costs and service levels
• Lead operational problem-solving, risk management and contingency plans
• Manage OTIF, Fill Rate, Inventory Accuracy, DOH, Order Cycle Time, Customs Lead Time and Logistics Cost
• Drive continuous improvement, productivity, cost optimization and service-level initiatives
• Establish and maintain SOPs, controls and operational standards
• Lead and develop the local Operations/Warehouse team Requirements
• 5+ years of experience in Operations, Logistics or Supply Chain, with previous responsibility for operational teams or functions
• Strong hands-on experience in Imports/Exports, Customs, Warehousing, Inventory, Distribution and Last Mile
• Solid knowledge of Ecuadorian customs and foreign trade processes
• Experience managing and negotiating with 3PLs, customs brokers, freight forwarders and logistics providers
• Experience in FMCG / Consumer Goods strongly preferred
• Strong leadership, negotiation, analytical and problem-solving capabilities
• Strong KPI and cost-management orientation
• Experience with ERP/WMS systems and Excel
• English: Advanced preferred Key KPIs OTIF | Fill Rate | Inventory Accuracy | DOH | Order Cycle Time | Customs Clearance Lead Time | Logistics Cost | Delivery Performance Ideal Background FMCG, Beauty, Cosmetics, Personal Care, Wellness, Nutrition, Food & Beverage, Retail or Direct Selling. A hands-on Operations leader capable of owning the complete operational flow in Colombia: Import, Customs Clearance, Warehouse, Inventory, Dispatch, Last Mile, Customer.