Senior Account Manager

Marketing Seal | Full-Time | Remote

Working Hours
10:00 AM – 6:00 PM Eastern Time About Marketing SealMarketing Seal is a growing marketing agency specializing in the healthcare industry, primarily serving skilled nursing facilities, assisted living communities, and healthcare management groups across the United States. We manage marketing services for hundreds of healthcare facilities, including websites, social media, reputation management, graphic design, and more. We're looking for a highly organized, proactive, and detail-oriented Client Success Manager to help manage our client relationships and ensure that every request is handled efficiently and professionally.

About the Role
This is a client-facing position for someone who takes ownership, communicates clearly, and knows how to keep things moving. You will serve as a primary point of contact for our clients, coordinate requests with our internal departments, follow up on outstanding work, and ensure clients consistently receive excellent service. We're not looking for someone who simply responds to emails or forwards requests to other team members. We're looking for someone who understands what needs to get done, takes initiative, follows through, and makes sure nothing falls through the cracks.

Key Responsibilities
Client Communication & Relationship Management
• Serve as a primary contact for general client questions and requests.
• Respond promptly and professionally to client emails.
• Build strong relationships with clients through consistent communication and reliable follow-through.
• Provide proactive updates on ongoing projects and outstanding requests.
• Identify client concerns early and help resolve issues before they escalate.
• Ensure clients always feel heard, supported, and informed. Project Coordination & Follow-Up
• Understand client requests and collect all necessary information before assigning work.
• Create clear, detailed tasks in our project management system (Wrike).
• Coordinate with our creative, web development, and other internal departments.
• Monitor open requests and follow up to ensure work continues moving forward.
• Send completed projects to clients for review and approval.
• Organize client feedback and coordinate revisions.
• Track pending approvals and make sure projects are completed without unnecessary delays. Client Onboarding & Account Organization
• Coordinate the onboarding process for new clients.
• Collect and maintain accurate client and facility information.
• Ensure internal teams have the information and access needed to support each account.
• Maintain organized records of client communication, requests, and approvals. What We're Looking For
• Excellent written and verbal English communication skills.
• Exceptional organizational skills and attention to detail.
• Strong follow-up habits and the ability to manage multiple priorities.
• A proactive, problem-solving mindset.
• The ability to take ownership of a request from beginning to end.
• Experience in client success, account management, project coordination, or customer service.
• Comfort working with project management software such as Wrike, Asana, Monday.com, or similar platforms.
• Ability to work independently while coordinating with a remote team.
• Professionalism, reliability, and a genuine commitment to providing excellent client service. Experience working at a marketing agency is a plus. What Success Looks Like
• Clients receive timely responses and never feel ignored.
• Every client request is properly documented and assigned.
• Projects move forward without clients needing to chase us for updates.
• Client approvals and revisions are handled efficiently.
• Potential client problems are identified and addressed early.
• Nothing falls through the cracks. Who Will Excel in This Role?Someone who is naturally organized, enjoys communicating with people, and takes pride in getting things done. You don't wait for someone to remind you to follow up. You don't assume someone else is handling a problem. You take responsibility, stay on top of the details, and make sure the client has a great experience. If you're the type of person who notices problems before anyone else and makes sure things get done without being asked twice, we'd love to hear from you.

How to Apply
• Please submit your resume along with a brief introduction explaining your experience managing clients, coordinating requests, and handling multiple priorities.