Advanced English
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S.-based operations. We are looking for candidates with advanced English skills, excellent attention to detail, strong communication abilities, and the capacity to efficiently manage customer requests, documentation, and case follow-ups.
This position combines Customer Service, Case Management, and Back-Office support in a professional international environment.
• 🔹 WHAT YOU’LL DO
• Provide professional and timely assistance to customers and business partners.
• Manage and follow up on assigned cases from initial receipt through completion.
• Review, process, and update customer and case information accurately.
• Perform back-office and administrative support activities.
• Follow up on pending information, documentation, and open cases.
• Maintain clear and accurate records of all interactions and case updates.
• Coordinate internally to ensure cases are properly processed and resolved.
• Work with multiple systems, platforms, and communication channels.
• Follow established procedures, quality standards, and service-level expectations.
• Handle sensitive and confidential information responsibly.
• 🔹 WHAT WE’RE LOOKING FOR
• Advanced English proficiency (B2+/C1) – REQUIRED.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and priorities simultaneously.
• Strong follow-up skills and sense of responsibility.
• Comfortable working with different systems and digital platforms.
• Customer-service-oriented and problem-solving mindset.
• Previous experience in Customer Service, Back Office, Case Management, Call Centers, or BPO operations is highly valued.
• Availability to work 100% on-site in Guayaquil. 🕘 WORK SCHEDULE Monday through Friday9:00 AM – 6:00 PM Eastern Time (ET)🇺🇸 This position follows the U.
S. business and holiday calendar. 💰 COMPENSATION & BENEFITS 💵 Monthly base
salary:
USD 525 🎯 Performance bonus: up to USD 125 per month 📄 Monthlyized statutory benefits according to Ecuadorian labor law ✅ All legally mandated employee benefits 💼 Stable, full-time employment 🌎 Experience working with a U.
S.-based operation 📈 Opportunity for professional growth within an international BPO environment 📍
Location:
Guayaquil, Ecuador 🏢 Modality: 100% On-site ⏰ Full-time 🚀 READY TO JOIN OUR TEAM? If you have advanced English skills, are highly organized, pay close attention to detail, and enjoy working in a fast-paced environment where customer service and accurate case management matter, we want to meet you.📩 Apply now and become part of BPOAndina
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