Pasante Data Customer Experience
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Ubicación:
Ecuador, Quito Misión de rol Brindar soporte en la administración, análisis y presentación de información relacionada con la experiencia del cliente y la operación, asegurando la calidad, consistencia y disponibilidad de los datos para la generación de indicadores y reportes que apoyen la gestión del área. Funciones Asociadas al Rol Consolidar, estandarizar, depurar y validar bases de datos, formatos de reportes, dashboards y presentaciones de Customer Experience. Actualizar y dar mantenimiento a tableros de indicadores de experiencia y operación. Monitorear la consistencia de KPIs entre distintas fuentes de información. Apoyar en el análisis de tendencias, variaciones y comportamientos de indicadores. Elaborar y actualizar presentaciones periódicas de desempeño de Customer Experience y Operaciones. Asegurar la claridad, consistencia visual y correcta interpretación de los indicadores reportados. Participar en iniciativas de mejora continua relacionadas con la experiencia del cliente y la gestión de datos. Trabajar de manera coordinada con equipos multidisciplinarios para atender requerimientos de información y análisis Requisitos Indispensables
Educación:
Estudiantes de últimos semestres de carreras de Ingeniería Industrial, Administración de Empresas, Economía, Ingeniería en Sistemas, Data Analytics o carreras afines . Contar con manejo de paquete Office Manejo avanzado de Microsoft Excel Manejo de base de datos y cruce de información Power BI Contar con experiencia previa mínima de 6 meses en posiciones similares Competencias Capacidad analítica. Orientación a resultados Organización y planificación. Proactividad e iniciativa. Trabajo en equipo. Beneficios Alimentación cubierta por la organización
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