Operations & Customer Service Manager
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- US $1000-$1200/month depending on relevant experience and skills.
About the role
• The UK’s leading tennis app: Spin helps people get on court and meet new people through leagues and socials. We’re also bringing that experience to padel.
• An established business with big ambitions: we’re profitable and growing, with more than 50,000 players in London. Our ambition is to become the go-to app for recreational players worldwide.
• Work directly with our co-founders: take ownership of day-to-day operations and customer support, helping our leagues and socials run smoothly.
• Combine your interests with your career: if you play tennis or padel, enjoy helping people and like keeping things organised, we’d love to hear from you. What you’ll do:
• Keep our socials running smoothly: confirm hosts, organise tennis balls and equipment, monitor weather and manage cancellations or last-minute changes.
• Support our players: answer customer enquiries by email, resolve booking and payment issues, and help players understand our leagues, socials and playing levels.
• Improve how we work: use AI and automation to streamline recurring tasks, improve customer support and keep our processes organised and up to date. What we’re looking for:
• You play tennis or padel and understand the player experience.
• Excellent written and spoken English, with confidence communicating with players and teammates.
• Organisation and attention to detail: you keep track of tasks, follow up when needed and make sure things get done.
• A helpful, thoughtful approach: you communicate clearly, use good judgement and take ownership of resolving problems.
• Comfort with technology and a willingness to learn: you’ll use AI regularly in this role. Experience using it is a bonus. We care more about what you can demonstrate than years on your CV. Recent graduates and candidates with customer service or operations experience are welcome.
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