Operations & Project Coordinator

Company Description Founded in 2001, Into Languages Global (ILG) provides professional translation, interpreting, and localization services to clients across the United States. We partner with carefully vetted linguists whose expertise aligns with each client's language and project requirements. Our team is committed to delivering accurate, timely, cost-effective, and personalized language solutions through structured processes and a strong focus on service excellence. Role Description We are seeking a full-time, on-site Operations & Project Coordinator based in Quito, Ecuador, to manage assigned translation projects and support the daily coordination of interpreting services, special events, and operational activities. This position combines independent project ownership with cross-functional support, requiring strong organizational skills, proactive communication, and the ability to manage competing priorities while maintaining service quality and operational efficiency. What You Will Do
• Own assigned translation projects. Coordinate client requirements, translator and reviewer assignments, deadlines, quality checks, final delivery, and project closeout.
• Coordinate events and special assignments. Manage logistics, timelines, resources, team handoffs, readiness checks, and post-event documentation.
• Support daily service operations. Assist Operations & Services Specialists with service modifications, client and interpreter follow-ups, urgent requests, and routine issue resolution.
• Support Scheduling. Verify service details, follow up on interpreter availability and outstanding assignment requirements, and support authorized scheduling workflows.
• Provide customer service backup. Handle assigned professional English-language emails and calls when needed. This is not a primary phone or intake position.
• Maintain accurate operational records. Keep Zoho CRM, Outlook, Boostlingo, and internal tracking systems updated, proactively identifying delays, potential issues, and incomplete handoffs. What We Are Looking For
• 3–5 years of experience in operations, project coordination, service delivery, logistics, customer operations, or related fields.
• Excellent professional English (C2) and fluent Spanish, both written and spoken.
• Strong organizational skills, critical thinking, attention to detail, and the ability to manage multiple concurrent priorities.
• Proactive, professional communication skills, sound judgment, and the ability to resolve routine issues or escalate when appropriate.
• Proficiency in Microsoft 365, particularly Outlook and Excel. Experience with CRM or scheduling platforms is preferred.
• Experience in translation or interpreting services, educational environments, event coordination, Zoho, or Boostlingo is an advantage, but not required. How This Role Fits the Team This is an individual-contributor position reporting to the Operations & Services Supervisor. You will independently manage assigned responsibilities while collaborating closely with Operations & Services Specialists and the Scheduling team. The position does not involve staff supervision. Location & Schedule Quito, Ecuador | Full-time | On-site

Working hours
aligned with U.
S. Eastern Time, with the assigned shift determined by ILG.

How to Apply
Apply through LinkedIn with an English-language résumé. Please highlight your experience coordinating multiple projects, supporting service operations, and communicating professionally with U.
S.-based clients.