Client Services Virtual Assistant

hace 3 semanas

Quito Ottomatik $14 - $16
Hi there We are South and our client is looking for a Client Services Virtual Assistant

Note To Applicants

Eligibility:
This position is open to candidates residing in Latin America.

Application Language:
Please submit your CV in English. Applications submitted in other languages will not be considered.

Professional Presentation:
We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

Note:
If you're hired for this role, you may be asked to update your LinkedIn profile :)

About The Company

Our client is a U.S.-based construction services company specializing in masonry and concrete installations for residential and commercial properties.

The company supports customers across the greater Los Angeles area, delivering high-quality on-site services through a team of field technicians and project coordinators.

They focus on providing reliable service, clear communication, and efficient scheduling from initial inquiry through project completion.

About The Role


We are seeking a reliable, organized, and customer-focused Client Services Virtual Assistant to support the company's client communication and scheduling operations.

This person will serve as the primary point of contact for customers, ensuring that inquiries, appointments, and follow-ups are handled efficiently and professionally.

The ideal candidate is detail-oriented, comfortable with high call volume, and able to keep systems, calendars, and client records up to date while delivering a smooth customer experience.

Key Responsibilities

Handle inbound and outbound client phone calls
Respond to client text messages and emails in a timely and professional manner
Schedule virtual consultations and on-site visits
Manage and maintain calendars for consultations and site appointments
Enter, update, and maintain accurate client information in the CRM
Track and complete daily call goals and assigned administrative tasks
Conduct client follow-ups to confirm appointments and next steps
Ensure a smooth handoff from initial inquiry to scheduled service
Support additional administrative and client service tasks as needed

Requirements

Strong verbal and written English communication skills
Experience handling client-facing communication by phone, email, and text
Excellent organizational and time-management skills
Comfortable working with CRMs and scheduling tools
Ability to manage a high volume of client interactions
Ability to work independently and follow established processes
High attention to detail and accuracy

Preferred Qualifications

Experience in customer service, scheduling, or administrative support
Familiarity with construction, home services, or trade-based businesses
Experience working in fast-paced, service-oriented environments

Compensation & Schedule

Pay Rate:
$14–$16 USD per hour


Monthly Equivalent:
$2,200– $2,500 USD

Schedule:
Full-time, 40 hours per week

Location:
Remote (Latin America)

If this opportunity sounds good to you, send us your resume
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