What You Need To Know

• Collection management corresponding to the assigned accounts portfolio (AIG Reinsurance).
• Provide customer service, resolve situations presented by producers, insured and internal clients, related to premium payments, such as attention to unrecognized charges, duplicate charges and other collection questions
• Elaborate a monthly cash for premium receivables and unallocated cash.
• Provide properly information to Accounting Team.
• Collaborate in Collections projects
• Perform priors cancellation of policies outside the agreement.
• Responsible to analyze and oversee the proper register of all payment transactions for AIG Seguros and aAIG Resseguros.
• Generation of manual invoices, collections actions and NOCs (Notification of Cancellation) for managed accounts.
• Identification of deposits in the concentrator accounts for their entry and application.
• Monitoring and application of stand-alone cash
• Responsible to perform general ledger account analysis.
• Responsible for processing Cancellation (AIG RE)
• Communicate and train Producers and Distribution teammates
• File and organize Collections department information as required.
• Support Financial internal and external audits.
• Back up and support other Collection team members in matters related to collections area.

What We're Looking For

• Bachelor's degree in Business or a related field of study
• This position suits candidates with at least 1 year experience in the insurance industry as well as work related responsibilities.
• Negotiation skills
• Proactive, resilient
• Customer service
• Productivity improvement
• Excellent written and verbal communication skills
• Analytical skills and detail oriented
• Excellent teamwork skills
• Conflict management skills
• Language skill: Basic or intermediate English
• Proficient in the use of MS Office suite products specially Excel (a must) and Word.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area
FA - Finance

AIG-Metropolitana Cia. de Seguros y Reaseguros del Ecuador S.A.