Location:
LATAM (Remote)
Schedule:
Full-time, aligned to EST (UTC–5)
Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a high-performing Technical Support Engineer with exceptional English communication skills, strong troubleshooting abilities, and the capacity to learn fast and work under pressure.
What You Will Do
Provide real-time technical support to U.S. dental offices (phones, remote access, tickets).
Troubleshoot issues related to Windows 10/11, networking, printers, scanners, VoIP, software installs, and general IT problems.
Perform server checks, domain controller basics, and cloud backup monitoring.
Clearly communicate technical information to non-technical users.
Document issues, resolutions, and follow-up actions accurately.
Escalate complex cases when necessary.
Requirements (Strict)
Communication
C1+ English fluency (spoken & written) — mandatory.
Clear, professional, easy-to-understand communication.
Ability to understand issues quickly and respond confidently.
Technical Skills
3+ years of experience in Technical Support / IT Support / Help Desk roles.
Strong troubleshooting across Windows environments (Windows 10/11).
Good understanding of:
Networking & connectivity issues
Routers, firewalls, and port forwarding
Domain controllers (setup & maintenance basics)
Experience setting up and troubleshooting:
printers, scanners, fax machines
VoIP systems
Ability to assemble, diagnose, and upgrade PCs.
Mindset & Performance
Smart, fast-learning, and detail-oriented.
Thorough, cautious, and able to work under pressure.
Takes ownership of issues and ensures full resolution.
Work Conditions
Remote position, aligned with U.S. Eastern Time.
Daily communication with U.S.-based teams.
PTO
Monthly payments on the 15th (for previous month).
Supportive, collaborative team environment.
Opportunities for professional growth.
Compensation:
USD $9/hour (full-time contractor).
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