Quito Scale Up Recruiting Partners

Location:
LATAM (Remote)


Schedule:
Full-time, aligned to EST (UTC–5)


Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a high-performing Technical Support Engineer with exceptional English communication skills, strong troubleshooting abilities, and the capacity to learn fast and work under pressure.

This is a client-facing support role. You will assist dentists in New York who expect clear communication, quick understanding of their issues, and effective resolution. Only candidates with C1+ fluency and sharp problem-solving skills will be considered.

What You Will Do

Provide real-time technical support to U.S. dental offices (phones, remote access, tickets).
Troubleshoot issues related to Windows 10/11, networking, printers, scanners, VoIP, software installs, and general IT problems.
Perform server checks, domain controller basics, and cloud backup monitoring.
Clearly communicate technical information to non-technical users.
Document issues, resolutions, and follow-up actions accurately.
Escalate complex cases when necessary.

Requirements (Strict)

Communication

C1+ English fluency (spoken & written) — mandatory.
Clear, professional, easy-to-understand communication.
Ability to understand issues quickly and respond confidently.

Technical Skills

3+ years of experience in Technical Support / IT Support / Help Desk roles.
Strong troubleshooting across Windows environments (Windows 10/11).

Good understanding of:
Networking & connectivity issues
Routers, firewalls, and port forwarding
Domain controllers (setup & maintenance basics)

Experience setting up and troubleshooting:
printers, scanners, fax machines
VoIP systems
Ability to assemble, diagnose, and upgrade PCs.
Mindset & Performance

Smart, fast-learning, and detail-oriented.
Thorough, cautious, and able to work under pressure.
Takes ownership of issues and ensures full resolution.

Work Conditions

Remote position, aligned with U.S. Eastern Time.
Daily communication with U.S.-based teams.

PTO
Monthly payments on the 15th (for previous month).
Supportive, collaborative team environment.
Opportunities for professional growth.

Compensation:
USD $9/hour (full-time contractor).

Show more Show less

  • Quito Scale Up Recruiting Partners $34.560 - $43.200 per year

    +br>Location: · LATAM (Remote) · This is a client-facing support role. You will assist dentists in New York who expect clear communication, quick understanding of their issues, and effective resolution.+ · +Provide real-time technical support to U.S. dental offices (phones, remot ...


  • Quito MCI Careers Full time$40.000 - $60.000 per year

    MCI is seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. The ideal candidate will have prior call center experience, reside within 80km of our offic ...


  • Quito MCI Careers Full time$40.000 - $80.000 per year

    MCI is seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, so ...


  • Quito Trilogy $60.000 per year

    We're looking for self-starters who thrive under pressure, learn at lightning speed, and don't need their hand held through every challenge. If you're the type who needs weeks of training wheels or constantly seeks approval before making decisions, this fast-paced environment wil ...


  • Quito Crossover $60.000 per year

    At most organizations, customer support operates with significant inefficiency and underperformance. Support personnel often spend valuable time on routine tasks or face challenges beyond their limited skill set. Trilogy operates differently. With responsibility for more than 100 ...


  • Quito Crossover $60.000 per year

    We are looking for Technical Support Engineers to join our team at Trilogy. As a Technical Support Engineer, you will be responsible for providing superior customer support by combining advanced technical human judgment with AI system capabilities. This is an exciting opportunity ...


  • Quito Scale Up Recruiting Partners $40.000 - $80.000 per year

    We are seeking a versatile System Administrator with excellent technical support and troubleshooting skills. This remote role involves server and computer maintenance, cloud backup administration, and end-user support. · Configure and maintain servers and operating systems. · Ins ...


  • Quito SupportYourApp $30.000 - $60.000 per year

    Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. · Provide exceptional support via emails, chats, and calls · Review and interpret basic logs · Assist users with how-to questions and ...


  • Quito SupportYourApp Freelance$30.000 - $60.000 per year

    Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. · Provide exceptional support via emails, chats, and calls · Review and interpret basic logs · Assist users with ...


  • Quito, Ecuador StratifyIQ $30.000 - $60.000 per year

    Join our team as a Technical Support Specialist, providing exceptional remote support. · ...

  • Remote Engineer

    hace 7 días


    Quito Uptalent $4.000 - $80.000 per year

    We are seeking a Remote Engineer (Energy Modeler) to join our team. · A leading global platform connecting talented professionals with top companies, · a highly skilled and detail-oriented engineer who is passionate about sustainability and delivering innovative solutions. ...


  • Quito POLO Engineering, Inc. $60.000 - $120.000 per year

    We are a civil construction company in California specializing in highways, traffic signals, roadway lighting, and signage. We're looking for a Technical Office Engineer who takes ownership, digs deep into details, and knows how to build real relationships with vendors and subcon ...


  • Quito Uptalent Full time $4.200 - $12.600 per year

    Remote Mechanical Engineers will work with a team of engineers to design and develop mechanical projects remotely for cutting-edge Engineering companies in the US. · Experience with design of typical building mechanical systems with an emphasis on HVAC systems but also including ...


  • Quito, Pichincha, Ecuador Uptalent $40.000 - $80.000 per year

    is a leading global platform that connects world-class professionals from Latin America with the most exciting companies in the world. They are currently seeking experienced Remote Mechanical Engineers to work for cutting-edge Engineering companies in the US. · Experience with de ...


  • Quito Uptalent Full time $40.000 - $80.000 per year

    +We are currently seeking a Remote Electrical Engineer to join our team. · +Provide electrical system design support for projects · , Continue to develop personal engineering skills · , Work towards attaining professional registration if not already registered. · , Provide input ...


  • Quito Uptalent $90.000 - $120.000 per year

    We are an expanding engineering consultancy focused on electrical design for wastewater and stormwater lift stations. We are seeking an experienced engineer to lead projects, guide a small drafting team, and support our growth into areas like treatment plant design. · Collaborate ...


  • Quito Kin Analytics $30.000 - $60.000 per year

    We are seeking a student in the final semesters of Data Science, Engineering, Economics, or related fields, interested in exploring the intersection between data, technology, and business. · As a Sales and Data Science Intern, you will have the opportunity to work closely with a ...


  • Quito Awana $120.000 - $144.000 per year

    We're Hiring: CTO for High-Growth Crypto Payments StartupUS company is revolutionizing cryptocurrency payments, and we're searching for an exceptional CTO to lead us from Series A through IPO. · Lead and scale our engineering team in a high-growth crypto environment · Own technic ...


  • Quito Atomic HR Full time$30.000 - $60.000 per year

    We're undertaking high-impact technology transformation, partnering with a high-volume immigration law firm to optimize workflows and streamline processes. Join us in building the future of legal tech, where impactful innovation meets user-centric design. · Backend Development: D ...


  • Quito Devsu $40.000 - $80.000 per year

    We are looking for a motivated Senior Technical Project Manager to join the Devsu team. This is a fully remote opportunity open to candidates based in Quito, Ecuador. You will be assigned to lead and manage different projects, maintaining the health of the project and acceleratin ...

  • AI Solutions Engineer

    hace 4 semanas


    Quito Teravision Technologies $60.000 - $120.000 per year

    We want to be the next big step in your career. We look for innovators, people hungry for challenges, and go getters to join our team. · 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.) · Bachelor's or Master's degree in Com ...