Job Title: Amazon Operations Specialist
Contractor Fee: $3,000 - $3,500/month (USD)
Work Arrangement: Remote
Engagement Type: Independent Contractor
Commitment: Full-time (Approx. 40 hours/week)
Company Overview:
Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.
About This Role:
We're hiring an Amazon Operations Specialist to support a fast-growing, premium direct-to-consumer apparel brand with a strong U.S. and international Amazon presence. This role owns end-to-end Amazon operational execution across multiple marketplaces, with a focus on inventory availability, logistics, fulfillment efficiency, reimbursement recovery, and issue resolution. The ideal candidate is both strategic and hands-on, comfortable digging into Seller Central data, partnering cross-functionally, and proactively resolving product- and fulfillment-level operational issues in a high-growth environment.
Key Responsibilities:
Create, manage, and optimize FBA and FBM shipment plans across U.S. and international marketplaces
Partner with planning teams to forecast inventory needs and prevent out-of-stock or overstock scenarios
Monitor inventory performance metrics, including sell-through, weeks of cover, and inbound performance
Manage aged, excess, stranded, and unsellable inventory
Optimize inventory placement and replenishment strategies
Coordinate with domestic and international 3PL partners for kitting, labeling, prep, and storage
Manage inbound freight across LTL, FTL, ocean, and air shipments
Ensure compliance with Amazon FBA prep and labeling requirements
Track inbound shipments and resolve discrepancies
Support customs, duties, and cross-border fulfillment processes
Audit inbound discrepancies, packaging issues, fee inaccuracies, and fulfillment center errors
Partner with internal teams to identify root causes and implement corrective actions
Proactively flag operational risks and potential cost leakage
Document recurring issues and drive process improvements
Manage reimbursements for lost, damaged, or mis-received inventory
Audit FBA fees and storage charges for accuracy
Resolve stranded inventory caused by operational issues
Open, manage, and escalate Seller Central cases related to operations and fulfillment
Monitor and protect account health metrics
Support operations across all active international Amazon marketplaces
Manage region-specific operational requirements and constraints
Coordinate cross-marketplace inventory transfers when directed by planning teams
Support operational readiness for new marketplace launches
Build and maintain dashboards for inventory health, inbound performance, and reimbursements
Identify inefficiencies and cost-saving opportunities
Develop and maintain SOPs for Amazon operational workflows
Partner closely with supply chain, product, packaging, finance, and marketing teams
Align inventory execution with promotions, launches, and demand spikes
Software/Platforms/Tools:
Amazon Seller Central (3P)
Excel / Google Sheets (advanced)
ERP and inventory management systems (NetSuite experience is a plus)
3PL and freight management tools
Slack, Google Workspace, and other remote collaboration tools
Qualifications:
3–5 years of freelancing experience.
7+ years of hands-on Amazon Seller Central (3P) experience
Excellent written and verbal English communication (C1 or C2 level)
Deep expertise in FBA, FBM, and inventory management
Strong experience working with 3PLs and freight partners
Advanced Excel and operational reporting skills
Experience managing multiple Amazon marketplaces
International Amazon operations experience strongly preferred
Skills & Competencies:
Highly detail-oriented with strong problem-solving skills
Comfortable operating independently in a fast-paced environment
Strong ownership mindset with the ability to execute and improve processes
Clear, professional communicator across cross-functional teams
Experience with Amazon global fulfillment programs is a plus
Shift Schedule:
Monday to Friday, with required overlap during U.S. Eastern Time business hours
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