Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.
Job Type: Full Time
Work Place: Onsite
Location: Malta, Europe (Relocate to Malta)
Relocation: VISA & Relocation Package Included
Requirements
- Minimum of 7 years' service delivery management experience working within an IT Support/Managed Services environment
- Good communication skills and an excellent command of English language
- Strong customer focus with the ability to operate at all contact levels including senior manager/director level
- Demonstrable problem-solving skills
- Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
- Organised and delivery focused, strong planning skills and process driven
- Superior time-management skills along with strong sense of urgency
- People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
- Able to work independently with minimal direction
- ITIL certified
Responsibilities
- Provide end to end ownership of customer service contracts
- Building relationships with customers to ensure renewals year on year of managed service contracts
- Financial Responsibilities for the commercial elements of the customer service contracts
- Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
- Coordinate effort and liaise between onshore, nearshore and offshore teams
- Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
- Ensure effective management and process controls are in place, and escalation is effective where necessary
- Act as a point of contact and escalation for contracted end customers
- Track performance of services and prepare reporting on SLAs & KPIs
- Produce regular management reports for customers and attend review meetings
- Provide analysis, feedback and actions based on trends, root cause analysis and other reports
- Manage service improvement plans, inclusive of formalised creation and ownership with end customers
- Working as a team to make sure continual improvement of our service
- The Employee is required to follow our client's Information Security Policies (ISP and ISMP) at all times
Microsoft Business Solutions Overview
Your long-term future is every bit as important to our client as it is to you. That's why their aim is to give you experiences that will stay with you for a lifetime. Whether it's great training and development, mobility opportunities or corporate responsibility volunteering activities – you'll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.
This sets out all the different ways you'll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.
#Bethechange and #makethechange. Join our client's talented, successful team and make the leap into the future.
Don't worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.
-
Relocate to Malta Service Delivery Manager
hace 5 días
Quito Black Pen Recruitment GBP60.000 - GBP70.000 per yearWe are seeking an experienced Service Delivery Manager to join our team. You will provide end-to-end ownership of customer service contracts, build relationships with customers to ensure renewals year on year of managed service contracts, · Provide end to end ownership of custome ...
-
Relocate to Malta Data Solution Architect
hace 5 días
Quito Black Pen RecruitmentOur client is looking for an experienced Data Solution Architect who will help grow their data delivery team by architecting designing implementing large-scale Data Platform Business Intelligence BI Analytics solutions for clients. · Architecting overall end-to-end design deploym ...
-
Quito Black Pen RecruitmentWe are looking for an Azure Technical Architect to join our Microsoft Business Solutions team.The Azure Technical Architect will design Azure solutions on IaaS and PaaS, manage end-to-end delivery, mentor junior members of the team, and encourage collaboration. · ...
-
Quito Black Pen RecruitmentThis role is kingpin to our client's customer delivery of Microsoft Dynamics 365 solutions.Organise workshops meetings sessions with clients stakeholders teams; Work onsite engagement team client team gather requirements determine expectations finalise deliverables; ...
-
Project Manager
hace 5 días
Quito Black Pen RecruitmentWe are looking for a talented Project Manager to form part of our project delivery team who is eager to work in a fast-paced environment managing projects around the world-famous Microsoft Dynamics platform. · ...
-
Quito Black Pen RecruitmentWe are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of ...
-
Dynamics 365 F&O Consultant 1
hace 5 días
Quito Black Pen RecruitmentWe are seeking a motivated and skilled Dynamics 365 Finance and Operations - Consultant - 1 to join our dynamic D365 consultancy services team. · ...
-
Dynamics 365 Functional F&O Lead Consultant
hace 5 días
Quito Black Pen RecruitmentA motivated and skilled Dynamics 365 F&O Functional Consultant to be a part of a dynamic D365 consultancy services team. · The role calls for a motivated and skilled Dynamics 365 F&O Functional Consultant to be a part of a dynamic D365 consultancy services team. A Lead Consultant ...
-
Business Development Manager Microsoft Dynamics
hace 5 días
Quito Black Pen RecruitmentWe are looking for a Business Development Manager to drive utilisation and dependence upon our client as the go-to place for all Microsoft at our client and external Clients. · ...
-
Dynamics 365 CE Consultant 1
hace 5 días
Quito Black Pen RecruitmentThe Dynamics Power Platforms CE Consultant will contribute to the delivery of high-quality business and software solutions to clients using Microsoft Dynamics 365 CE functional capabilities. · ...
-
Dynamics 365 F&O Consultant 2
hace 5 días
Quito Black Pen Recruitment $60.000 - $80.000 per yearWe are looking for a Dynamics F&O Consultant to join our team in Quito. The role involves working with onsite engagement teams and clients to gather requirements and deliverables. · ...
-
Dynamics 365 CE Consultant 2
hace 5 días
Quito Black Pen RecruitmentOur client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations. · ...
-
Dynamics 365 Functional F&O Senior Consultant
hace 5 días
Quito Black Pen RecruitmentNuestro cliente está buscando un consultor senior con experiencia en Dynamics 365 Finance & Operations para realizar implementaciones finales y brindar soporte post-entrega. El candidato ideal tendrá experiencia en varias áreas funcionales, incluyendo financiero, proyectos operat ...
-
Dynamics 365 CE Analyst Programmer
hace 5 días
Quito Black Pen RecruitmentThe Dynamics 365 Customer Engagement (D365CE) Analyst Programmer is a member of our client's Microsoft Business Solutions' customer delivery team of D365CE centred solutions. · ...
-
Dynamics 365 CE Senior Technical Architect
hace 5 días
Quito Black Pen RecruitmentThe CE Senior Technical Architect will work with the Consulting Services department to implement various modules of D365 CE (including Power Platform) working closely with client teams and business stakeholders. · ...
-
Full Stack .NET Programmer
hace 5 días
Quito Black Pen RecruitmentOur client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations. · ...
-
Dynamics 365 CE Senior Analyst Programmer
hace 5 días
Quito Black Pen RecruitmentOurclientsonshoreandoffshoredevelopmentteamsareworkingtogethertodeliverthe technicalimplementationanddesignofD365CESolutions. · Workacrossbothonshorandofoffshoredeliveryteams · ...
-
Dynamics 365 CE Lead Consultant
hace 5 días
Quito Black Pen RecruitmentThis role is kingpin to our client's customer delivery of Microsoft Dynamics 365 solutions. · ...
-
Dynamics 365 CE Technical Architect
hace 5 días
Quito Black Pen RecruitmentThe Dynamics CE Technical Architect is a core team member of our client's customer delivery of Microsoft Dynamics 365 centred solutions. · Organise, execute, manage and document workshops, meetings and requirements sessions with the client representatives, · ...
-
Dynamics 365 F&O Technical Solution Architect
hace 5 días
Quito Black Pen Recruitment++We are looking for a Technical Solution Architect who will design develop and implement systems architecture that will meet business needs. · ++Owns the functional end-to-end solution Ensures end-to-end solution cohesion correctness Designs takes responsibility of governance fo ...
-
Dynamics 365 F&O Analyst Programmer
hace 5 días
Quito Black Pen Recruitment+Job summary+Work alongside the Solution and Senior / Technical Architects to help create high quality design and sustainable client solutions. · Implementation of technical solutions for customer requirements in D365FO · Analyse and resolve issues within the ERP system · ...