An ideal candidate will learn fast, keep up with the latest technology developments, present confidently, communicate effectively, and ultimately keep our customers happy.
Key Responsibilities Include:
- Serve as the lead point of contact for any and all matters specific to your accounts
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Identify and grow new business opportunities with existing clients
- Negotiate contracts and close agreements to maximize profits
- Take meeting notes and keep detailed, organized documentation on all client communications
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with the sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Experience:
- 3+ years proven work experience in client services or a solution sales role
- Bilingual (English - Spanish)
- Agency experience is a plus
- BA or BS preferred
- G Suite experience highly desired
Personal Profile:
- A courteous and professional client-centric attitude
- Proactive, driven, and willing to take initiative
- Proven ability to juggle multiple projects simultaneously, whilst maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities at all levels of an organization, including executive and C-level
- Be an advocate for the work, have a passion for technology
- Ability to become a G Suite roadmap expert and keep up with the latest technology developments
- Sense of purpose and values (including fostering inclusion and being kind) are critical
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