We're Hiring:
Remote Spanish Bilingual Customer Support Representative
Do you love helping people and making their day just a little brighter? Are you fluent in Spanish and English and comfortable navigating a fast-paced, digital-first environment? If you're ready to combine empathy, clear communication, and problem-solving skills to support customers around the world, we'd love to hear from you.
As a Remote Spanish Bilingual Customer Support Representative, you'll connect with customers from Spanish-speaking regions through voice calls and live chat.
Whether it's helping track an order, answering product questions, or resolving an issue, you'll be the trusted voice that transforms frustration into satisfaction and confusion into clarity.
This role isn't just about answering questions—it's about truly listening, showing empathy, and ensuring customers feel heard, valued, and supported.
Deliver timely and friendly support in both Spanish and English via calls and chat
Troubleshoot issues with a calm, solutions-first approach
Accurately document all customer interactions
Identify recurring trends and share feedback to improve processes
Collaborate with team leads and colleagues to stay aligned on priorities
Represent the brand with professionalism, care, and cultural sensitivity
What We're Looking For
1+ year of remote/online experience in customer service or a similar role.
Experience with bilingual customer support is an advantage.
Excellent written and verbal communication skills.
Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
Calm and solution-focused under pressure.
Familiarity with E-Commerce and CRM systems is a plus.
Fluent in Spanish and English.
Tools You'll Need
Laptop or desktop with an i5 processor or higher
Reliable internet connection (minimum 15 Mbps upload and download)
A quiet, dedicated workspace for calls
What's In It for You
Permanent work-from-home setup
Competitive pay, reviewed annually
Paid time off for rest and recharge
Monthly health stipend
Performance bonuses based on KPIs
A team culture that values growth, accountability, and connection
Why Join Us?
At our core, we believe customer support is more than just solving problems—it's building relationships. Here, your voice will be heard, your skills will be valued, and your career growth will be supported. We prioritize fairness, open communication, and helping our team members succeed.
If you're ready to use your language skills to make a real impact in a role where people come first, we can't wait to meet you.
Click Apply Now and tell us why you're excited about joining our team. Your next great opportunity starts here.
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