Customer Success Manager
Región Sierra:
Cuenca, Ecuador
En Idukay impulsamos la transformación digital de las instituciones educativas K12, ofreciendo soluciones tecnológicas que facilitan la comunicación, optimizan la gestión escolar y mejoran la experiencia de toda la comunidad educativa.
Nuestro compromiso es acompañar a los colegios para que alcancen sus objetivos a través de un soporte cercano, estratégico y basado en resultados.
Sobre el rol:
Buscamos un Customer Success Manager (CSM) responsable de acompañar a los colegios en la adopción y uso exitoso de Idukay, construyendo relaciones de largo plazo y asegurando una experiencia excepcional.
Este rol es clave para maximizar la satisfacción, anticipar necesidades, identificar oportunidades de crecimiento y garantizar la retención de nuestros clientes.
Responsabilidades principales:
Gestionar una cartera de colegios en la Región Sierra
Acompañar el proceso de adopción y uso de la plataforma
Realizar QBRs, capacitaciones y planes de éxito por institución
Analizar feedback, identificar riesgos y proponer soluciones
Ser el punto de contacto estratégico entre el colegio y las áreas internas
Fortalecer las relaciones con directivos y equipos administrativos
Implementar acciones que impulsen la retención y el crecimiento
Colaborar con equipos internos para mejorar la experiencia del cliente
Requisitos:
Título universitario en Administración, Marketing, Educación, Comunicación o carreras afines
Excelentes habilidades de comunicación, empatía y manejo de relaciones
Experiencia previa en atención a clientes, CSM o roles similares (deseable)
Habilidad analítica para interpretar necesidades y proponer mejoras
Conocimiento del sector educativo o EdTech (plus)
Dominio de español; otros idiomas son una ventaja
Ubicación
Cuenca (modalidad híbrida)
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