Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

As Bellboy/Bellgirl, you will be primarily responsible to greet and welcome all guests to the hotel and help them with their luggage on arrival. Make sure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. 

What will you do?

• Greet and assist guests entering and leaving the hotel. 
• Create a straightforward, pleasant process by acting as an approachable contact person for guests. 
• Assist and provide luggage services for hotel guests (storage of luggage, delivery to rooms). 
• Keep an eye on unidentified luggage or objects in hotel premises, and gather lost items in case of claim by guests. 
• Be aware and communicate hotel services available and general safety information. 
• Be knowledgeable and communicate places of interest of the city, such restaurants, museums and monuments, providing directions, recommendations and reservation options. 
• Watch out for unsuitable/unwanted visitors at the hotel premises. 
• Act as support for both front office teams and guest relations. 
• Answer to complaints and suggestions from guests, if unable to solve oneself, forward to front office team. 

What are we looking for?

• Previous experience in hospitality would be preferred. 
• High school diploma or equivalent education. 
• Fluency in local language is a must and knowledge of English highly valuable. 
• Customer service focus.
• Communication skills.
• Ability to work independently and as part of a team. 
• Knowledgeable about the local area.
  
   

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Are you looking for a new challenge? Apply now

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.