Operations & Vendor Management Analyst (AI Startup – Remote LATAM)

hace 4 semanas

Guayaquil, Provincia del Guayas RoverPass

Operations & Support Analyst


About the Company


Our client is a t fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.

We're scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly.

This role requires someone detail-oriented, reliable, structured, and strong in vendor coordination. If you've handled vendor assessment, operational tasks, and support workflows before, you'll thrive here.

About the Role


This is a hybrid Operations + Support position where you will:

  • Manage client support tickets
  • Coordinate internal operations
  • Conduct vendor assessment and vendor communications
  • Maintain documentation
  • Support logistics, scheduling, and cross-team workflows

You'll work with a lean global team (US + LATAM + India), so clear communication and strong follow-through are essential.

Key Responsibilities


Client Support & Ticket Management

  • Manage incoming support tickets and provide timely, professional responses
  • Escalate issues to technical or product teams
  • Track recurring issues, update FAQs, and identify automation opportunities

Operational Support & Coordination

  • Execute recurring operational tasks with accuracy
  • Assist with scheduling, documentation, and internal workflows
  • Maintain Notion/Google Docs for internal processes
  • Ensure cross-team alignment and timely follow-up

Vendor Management (MUST-HAVE)

  • Conduct vendor assessment and comparison
  • Support vendor onboarding and documentation
  • Communicate with vendors regarding deliverables, timelines, and expectations
  • Maintain a vendor database and structured tracking system

Qualifications


Experience

  • 1–3 years in operations, support, logistics coordination, or vendor management
  • Demonstrated experience in vendor assessment (non-negotiable)
  • Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plus
  • Strong English (written & spoken)
  • Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learn

Skills

  • Highly organized, structured, and reliable
  • Excellent communication across multiple teams
  • Ability to manage simultaneous tasks and deadlines
  • Proficiency in Google Workspace, Notion, Slack, Excel/Sheets

Personal Attributes

  • Detail-oriented with strong follow-through
  • Curious and comfortable in fast-paced environments
  • Proactive problem-solver
  • Comfortable working independently with supervision when needed

What We Offer

  • USD $1,000–$1,400/month (contractor)
  • Monday–Friday LATAM schedule
  • Local holidays + paid time off
  • 100% remote
  • A growing AI startup with strong career growth paths

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