Bilingual Medical VA (with Medical Billing experience)

Client: Rheumatology Clinic

Hours: 30 hours/week | Location: Remote

Languages: English + Spanish

Pay: $6.50 USD/hour (weekly payouts)

Performance-based increase after 3 months.

Overview

We are hiring a licensed Medical Doctor (MD) or Nurse Practitioner (NP) to serve as a Bilingual Medical Virtual Assistant supporting a U.S. rheumatology practice. This role is 70% medical billing, with the remaining time focused on appointment scheduling and balance collection.

This role requires strong clinical judgment, high initiative, clear communication, and the ability to work at a fast clinic pace without needing constant direction.

What success looks like

You will be successful if you consistently:

• Switch smoothly between billing tasks and live admin needs without losing follow-through
• Stay active in team chat and proactively take ownership of tasks (not waiting to be told)
• Communicate in concise, direct updates (written and verbal)
• Translate accurately and safely, escalating clinical questions instead of improvising
• Protect patient experience through professionalism, accuracy, and proper documentation

Key responsibilities

A) Medical Billing (primary)

• Support billing workflow: claim preparation, basic coding support, payment posting, claim status checks
• Assist in correcting and resubmitting denied/rejected claims with direction from the main biller
• Perform insurance verification and eligibility checks for billing-related needs
• Provide reliable coverage for billing tasks during the main biller's PTO, following established processes
• Maintain accurate documentation aligned with HIPAA/BAA standards

B) Administrative and Front Office Support (as needed)

• Handle inbound and outbound calls in English and Spanish
• Support appointment scheduling, confirmations, cancellations, and reschedules
• Assist with prior authorization coordination and insurance-related follow-ups
• Manage patient messages, email handling, routing, and follow-up tasks
• Collaborate with office staff and other VAs to keep workflows organized and moving

Required qualifications (must-have)

• MD or Nurse Practitioner credential (required)
• Strong English and Spanish communication (spoken and written)
• Demonstrated experience working in a clinical setting and coordinating patient care workflows
• Experience supporting medical billing processes (claims, denials, eligibility, payment posting, follow-ups)
• Strong multitasking ability in a fast-paced clinic environment
• High ownership and initiative: proactive in chat, follows through, escalates blockers early
• Detail-oriented, accurate, and reliable with patient-facing communication
• Comfort working remotely with stable internet, professional workspace, and HIPAA readiness

Preferred qualifications

• Specialty clinic experience (rheumatology a plus)
• Experience with U.S. insurance workflows and prior authorizations
• EMR/EHR familiarity and strong documentation habits (NexTech EMR)
• Microsoft Teams for communication, RingCentral for dialer
• Ability to break down tasks into clear steps and improve workflows over time

Work style expectations

• Proactive support: you step in and help without needing repeated prompts
• Clear communication: short, direct updates that answer the question
• Integrity and accuracy: patient notes and updates match what was said and documented
• Patient-first mindset: professional, calm, and safety-focused at all times

Please complete this form so we can process your application faster:

Job Type: Part-time

Pay: $6.50 per hour

Expected hours: 30 per week