Guayaquil, Guayas BeeMatch

Descripción de la Empresa

BeeMatch es una plataforma de reclutamiento masivo especializada en posiciones operativas y de servicio al cliente. Evaluamos competencias reales del puesto en lugar de basarnos únicamente en la experiencia. Nuestro algoritmo inteligente se adapta al perfil ideal de cada empresa, asegurando que solo los candidatos más adecuados se conecten con las vacantes disponibles.

BeeMatch está diseñada para ofrecer procesos de selección más rápidos, confiables y libres de sesgos.Actualmente estamos buscando candidatos para una serie de empresas aliadas.

Descripción del Cargo:
Jefe de Customer Experience
(Guayaquil)

Estamos buscando un/a
Jefe de Customer Experience
a tiempo completo, con perfil senior, para liderar la gestión de clientes y operaciones logísticas.

Una
empresa reconocida a nivel nacional del sector productivo
busca fortalecer su equipo incorporando un perfil estratégico que actúe como punto focal entre clientes, operaciones y proveedores, asegurando un servicio eficiente, oportuno y alineado a altos estándares de calidad.

Responsabilidades

  • Gestionar la relación directa con clientes clave (customer care)
  • Coordinar embarques de importación y exportación (aéreo, marítimo y/o terrestre);
  • Realizar el seguimiento completo de órdenes desde la recepción hasta la entrega final.
  • Coordinar con áreas internas (operaciones, facturación y comercial) y agentes externos
  • Resolver incidencias, reclamos y desviaciones operativas; verificar documentación logística (BL, AWB, facturas, packing list, entre otros)
  • Elaborar reportes operativos y de gestión para clientes y gerencia; apoyar en la mejora continua de procesos y estándares de servicio.
  • Tener inglés intermedio-avanzado


  • Guayaquil, Guayas BeeMatch

    BeeMatch está diseñada para ofrecer procesos · selección más rápidos, · confiables y libres · de sesgos. ...


  • Guayaquil Tracklink

    En Tracklink estamos buscando un Pasante responsable de brindar soporte al área comercial.Cursando últimos semestres en Administración de empresas o carreras comerciales. · ...


  • Guayaquil TalentPop App

    Join Our Team as a Bilingual Customer Service Specialist. Provide customer support in multiple languages through voice and chat. · ...


  • Guayaquil TalentPop App $40.000 - $60.000 per year

    We are hiring a Customer Support Specialist who is fluent in Spanish and English to join our fast-paced, remote-first team. · Deliver top-tier support in both Spanish and English through voice and chat · Troubleshoot issues and provide effective resolutions with a customer-first ...


  • Guayaquil TalentPop App

    We're looking for a Spanish-English Customer Support Representative to join our global team. · You'll be on the frontlines for our customers in Spanish-speaking regions, answering their questions, · guiding them through solutions, · and making sure they walk away feeling supporte ...

  • Senior Project Manager

    hace 2 semanas


    Guayaquil Molinos Champion

    We are hiring an experienced Senior Project Manager to lead large-scale industrial projects. · ...


  • Guayaquil PlusServices S.A.

    Importante empresa multinacional busca Líder de Growth Marketing para Guayaquil. · Impulsar crecimiento maximizando adquisición, activación y retención de clientes. · ...

  • Presales Engineer

    hace 3 días


    Guayaquil Ruijie Reyee

    Training to sales and partners on networking products, solutions and marketing tools;Enabler to partners sales engineers on their independent SME project support skills;Develop localized sales tools to support sales and partners. · Channel Partner Enabler · ...

  • Project Director Jr

    hace 2 semanas


    Guayaquil Ipsos Full time

    Ejecutar favorablemente el estudio para transmitirlo al equipo de operaciones y controlar todas las etapas del estudio para detectar posibles problemas y solucionarlos. Analizar de forma estratégica los resultados para elaborar el entregable final cumpliendo con la necesidad de n ...

  • Project Director Jr

    hace 2 semanas


    Guayaquil Ipsos

    The job requires executing a study favorably, controlling and supervising all stages of the study to detect possible problems and solve them on time. · ...

  • Full Stack Engineer

    hace 2 días


    Guayaquil Datapoint Technologies

    We are looking for a highly motivated Fullstack Developer capable of thriving in dynamic and collaborative environments. The selected candidate will be responsible for designing, developing, and maintaining scalable web applications. · ...

  • Top Deal Hunter

    hace 2 semanas


    Guayaquil Rappi

    We are a company that changes paradigms where we revolutionize hours minutes and seconds We see opportunities where others see problems Join a team where we all have the same opportunities regardless of gender identity race religion nationality age disability training or experien ...

  • Systems Engineer

    hace 1 semana


    Guayaquil Fortinet $60.000 - $80.000 per year

    A Systems Engineer with field sales experience and technical support skills is required. · Pre-sales assistance in qualifying sales leads and post-sales technical contact for identified accounts. · Provide pre-sales assistance in qualifying sales leads from a technical standpoint ...

  • Systems Engineer

    hace 1 semana


    Guayaquil Fortinet Full time$90.000 - $120.000 per year

    The job is for a systems engineer who will provide technical support and assistance to customers. · , , Pre-sales - assistance in qualifying sales leads from a technical standpoint. · , Sales calls - be the main technical resource on sales calls and answer/ educate the customer o ...

  • Pasante Outsourcing

    hace 3 semanas


    Guayaquil PwC Full time

    Dar soporte a las necesidades y requerimientos en el area. · ...

  • Ejecutivos de Ventas

    hace 2 semanas


    Guayaquil Grand Hotel Guayaquil, an Ascend Hotel Collection Member $30.000 - $60.000 per year

    This is a full-time on-site role for Ejecutivos de Ventas - Hotel at Grand Hotel Guayaquil. The role includes day-to-day tasks related to sales activities within the hotel premises located in Guayaquil.Sales and negotiation skills · Customer service and interpersonal skills · Kno ...


  • Guayaquil PwC Internship

    Dar soporte al área en procesos de selección asignados · No requiere experiencia previa para la vacante · ...


  • Guayaquil PwC Internship

    Responsable de ejecutar y desarrollar las actividades al proyecto asignado por el Senior y Gerente. · ...

  • Fullstack Developer

    hace 1 día


    Guayaquil Bluelight

    We are looking for a skilled individual to join our rapidly growing team at Bluelight. This position is ideal for someone who thrives in a fast-paced, dynamic environment where everyone's opinions and efforts are valued and appreciated. You will have the opportunity to contribute ...


  • Guayaquil Scale Up Recruiting Partners $30.000 - $60.000 per year

    We are looking for a friendly, organized and proactive Customer Service Representative who enjoys helping customers and managing multiple communication channels. · This role involves making outbound calls to existing customers or members to schedule or confirm appointments. · ...

  • Senior Project Manager

    hace 4 días


    Guayaquil, Guayas, Ecuador Molinos Champion

    We're hiring an experienced Senior Project Manager to lead the end-to-end delivery of large-scale industrial and agro-industrial projects. · Lead the full project lifecycle: engineering, construction, commissioning, and start-up. · Ensure compliance with scope, schedule, and appr ...