Customer Care Manager

Encontrado en: Talent EC C2 - hace 4 horas


Quito Continental Full time

Job Description

Ensure complaint handling procedure according to international warranty group.

Technical product and sales tecniques training for South America region. Responsbile to manage the training team, content approval, content updates, new tools and ensure the method is being applied throghout the region.

Responsbile to ensure resellers and sales force engagement, indentify and fulfill their training needs - by using our LMS (ContiAcademy) or on demand trainings.

Ensure the accomplishment of all CCS and Americas coordination requests.

Reponsible to manage the Ombudswomen team in South America region, create and maintain systems and tools, support the Field Engineering team to process warranties claims through Zendesk and OCH, supervise and encourage new initiatives/projects to support the end consumer, monitor/improve the KPIs related to this area (response time, ReclameAqui, waiting time, etc).

Responsbile to manage the Customer Experience team in South America region, ensure we are giving the best practicies avaible in the market to our resellers, develop and apply trainings, new methods and/or systems based on analytical data to improve the customer satisfaction, understand the customer journey in the markets to improve the KPIs and assessment scores.

Qualifications

Bachelor's degree (business administration, engineering or related areas).
- Process/quality projects at tire or automotive plant is desirable.

Advanced English. Portuguese knowledge is desirable.

Availability to live in Quito - Ecuador.

Minimum experience of 5 years in related positions.

Additional Information


  • Recepcionista

    Encontrado en: beBee Professionals EC - hace 1 día


    Quito beBee Professionals Freelance

    Job Offer: · We are looking for a Recepcionista to join our team at beBee Professionals in Quito. The successful candidate will be responsible for providing excellent customer service, managing incoming calls, and providing administrative support. · Requirements: · • Proven exper ...

  • Visitador Médico/Nutricionista

    Encontrado en: Talent EC C2 - hace 6 días


    Quito IQVIA De jornada completa

    Únete a nosotros en nuestro emocionante trayecto IQVIA TM es The Human Data Science Company TM, enfocada en el uso de datos y ciencia para ayudar a los clientes de la salud a encontrar mejores soluciones para sus pacientes. Formada a partir de la fusión de IMS Health y Quintiles, ...

  • Reservations Agent

    Encontrado en: Talent EC C2 - hace 4 horas


    Quito Stay Unique A tiempo parcial

    ¿Te apasiona el mundo de la hospitalidad y tienes un don para crear experiencias inolvidables? Buscas a una empresa que potencie tus conocimientos y te ayude a descubrir tu máximo potencial? Sigue leyendo que esto te interesa · Hola Somos Stay Unique, una empresa líder en gestión ...

  • Gerente de Ventas Ecuador

    Encontrado en: beBee S2 EC - hace 8 horas


    Quito Ferrero

    Job Location: ​Quito​ · Quito, Ecuador · Company description · Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continu ...

  • Medical Director

    Encontrado en: Talent EC C2 - hace 2 días


    Quito Roche Full time

    The Position · Job purpose · Enables the organization to advance to reach the North Star, committed to transform the clinical practice, embracing a creative leadership style (VAAC*: Visionary, Architect, Catalyst, Coach) and promoting the highest scientific, ethical and complian ...

  • Customer Support Consultant

    Encontrado en: Talent EC C2 - hace 5 días


    Quito SupportYourApp Full time

    Passionate about the world of tech? · What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? · Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. ...

  • Technical Support Consultant

    Encontrado en: Talent EC C2 - hace 3 días


    Quito SupportYourApp Full time

    Passionate about the world of tech? · What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? · Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. ...

  • Account Manager for eCom Marketing Agency

    Encontrado en: Talent IT C2 - hace 4 días


    Quito Hustler Marketing Full time

    HustlerMarketing is looking for an Account Manager. · Hustler Marketing is a world-class email marketing agency. We customize plans of attack for each of our clients to help them double or even triple their email revenue. · HM is made up of 80+ people from around the world. We wo ...

  • B2B Sales Supervisor

    Encontrado en: Talent EC C2 - hace 4 días


    Quito Selina

    Description · Who we are · Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to wo ...

  • Technical Advisor Electrical and Automation

    Encontrado en: Whatjobs BR C2 - hace 20 horas


    Quito Canton Wärtsilä

    Technical Advisor Electrical and Automation · Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover ...

  • Supply Planning Manager WACAM

    Encontrado en: Talent EC C2 - hace 5 días


    Quito Mondelēz International Full time

    Description · Are You Ready to Make It Happen at Mondelēz International? · Join our Mission to Lead the Future of Snacking. Make It Possible · You will manage a team of material and supply planners in a category, enduring that mid- to long-term production/material plans are in ...

  • Counter Narcotics ADV

    Encontrado en: Talent EC C2 - hace 4 días


    Quito Universal Strategy Group Inc

    Welcome to Universal Strategy Group Inc (USGI) USGI is a Service-Disabled Veteran Owned Small Business. USGI was founded in 2007 with the single focus of preserving and promoting American security. Our mission is to provide the best-in-class personnel who provide tailored analyti ...

  • Auto Claims Supervisor

    Encontrado en: Talent EC C2 - hace 24 horas


    Quito AIG Full time

    Leadership Skills · People and team management experience, including the proven ability to effectively management team. · Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally · Highly effective communicator (wr ...

  • Auto Claims Supervisor

    Encontrado en: Talent EC C2 - hace 24 horas


    Quito AIG Full time

    Leadership Skills · People and team management experience, including the proven ability to effectively management team. · Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally · Highly effective communicator (wr ...

  • Reservoir Engineer

    Encontrado en: Talent EC C2 - hace 4 horas


    Quito SLB Full time

    Description: · The Reservoir Engineer is responsible for assisting in delivery of safe, efficient, and reliable products and services to our customers. The job consults with operations groups as needed to support the area of expertise and identifies opportunities for continuous ...

  • Engineer Trainee

    Encontrado en: beBee S2 EC - hace 6 días


    Quito, Pichincha SLB Full time

    JobName :Field Engineer Trainee · JobSummary : The Field Engineer Trainee is responsible for maintaining safe efficient and reliable PSD to Customers. The Field Engineer Trainee identifies opportunities to improve service delivery implements standard work and manage risk during s ...

  • Trade Marketing Specialist MT Ecuador

    Encontrado en: Talent EC C2 - hace 5 días


    Quito Mondelēz International Full time

    Description · Are You Ready to Make It Happen at Mondelēz International? · Join our Mission to Lead the Future of Snacking. Make It With Pride. · You ensure that customer plans are developed and executed by supporting the delivery of strategies and tactics for growth. You unde ...

  • Corporate Affairs

    Encontrado en: Talent EC C2 - hace 1 día


    Quito Roche Full time

    The Position · With the role " Corporate Affairs & Access Manager " you will provide leadership, strategic guidance and holistic support to the organization in order to accelerate access to our innovative solutions improving clinical, economical and social outcomes. · Job purpos ...

  • Data Management Specialist

    Encontrado en: Talent EC C2 - hace 24 horas


    Quito Mondelēz International Full time

    Description · Are You Ready to Make It Happen at Mondelēz International? · Join our Mission to Lead the Future of Snacking. Make It Matter. · You work with functions and business units to develop strategic roadmaps and to plan agreed-to outcomes. In this role, you ensure that ...

  • Data Management Specialist

    Encontrado en: Talent EC C2 - hace 2 días


    Quito Mondelēz International Full time

    Description · Are You Ready to Make It Happen at Mondelēz International? · Join our Mission to Lead the Future of Snacking. Make It Matter. · You work with functions and business units to develop strategic roadmaps and to plan agreed-to outcomes. In this role, you ensure that ...