SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
What you will do:
Deliver outstanding customer support via chats, emails and tickets
Managing troubleshooting processes, handling escalations, and backlog maintenance
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with other teams
What you need to succeed in this role:
Native Spanish and excellent English skills (at least C1 for both spoken and written)
Technical Support experience
Proficient in Windows, Linux, and MacOS, including fundamental diagnostic commands
Software troubleshooting and ability to handle and analyze log files
Knowledge of APIs and Webhooks for troubleshooting connection issues
Ability to read and interpret scripting logic (e.g., Bash, PowerShell) and understand execution errors
Experience with ticketing systems (e.g., HubSpot, Jira)
Ability to quickly learn the product ecosystem and follow precise procedures
Experience writing professional, well-structured notes on support cases
Strong analytical thinking and research skills
Willingness to work a flexible schedule
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Benefits:
Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also - internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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