Quito TRD Digital
En TRD estamos en búsqueda de un/a Technical Support Agent para unirse a nuestro equipo de Soporte.

Esta posición es clave para garantizar la continuidad operativa de nuestros sistemas y brindar una excelente experiencia a nuestros usuarios a través de una atención técnica eficiente y oportuna.


¿Cuál será tu rol?
Serás responsable de brindar soporte técnico de primera línea, gestionando, resolviendo o escalando incidencias técnicas de manera adecuada.

Tu objetivo principal será asegurar que los requerimientos de los usuarios sean atendidos con rapidez, calidad y siguiendo los acuerdos de nivel de servicio (SLA), manteniendo siempre una comunicación clara y empática.

Lo Que Ofrecemos

Bono mensual de home office para que estés siempre conectado/a.
13 días de vacaciones al año, solo se cuentan días laborales.
Tarde libre por tu cumpleaños (o cualquier otro día del mes que prefieras celebrarlo).
Ayuda económica para la compra de un computador, en caso de que lo necesites.
Capacitaciones constantes, acceso a recursos de formación y participación en proyectos reales.
Trabajo 100% remoto.

Requisitos mínimos

Requisitos técnicos clave

Formación técnica o tecnológica en Desarrollo de Software, Sistemas, Informática o afines.
Experiencia mínima de 6 meses en manejo de bases de datos.

Conocimientos En

Bases de datos:
MySQL, PostgreSQL, MongoDB.
Sistemas operativos Linux y Windows.
Comandos Bash y PowerShell (nivel básico).
Plataformas en la nube, preferiblemente AWS (nivel básico).
Herramientas de gestión de tickets (ej. Freshdesk).

Habilidades blandas críticas para la posición

Excelente atención al cliente y habilidades de comunicación.
Capacidad de resolución de problemas y análisis.
Trabajo en equipo y colaboración constante.
Buena gestión del estrés y priorización de tareas.
Organización y planificación.
Empatía y orientación al usuario.
Interés por el aprendizaje continuo y la mejora constante.
Capacidad para documentar y crear bases de conocimiento.
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