Quito, Pichincha TRD Digital Remote job

En TRD estamos en búsqueda de un/a Technical Support Agent para unirse a nuestro equipo de Soporte. Esta posición es clave para garantizar la continuidad operativa de nuestros sistemas y brindar una excelente experiencia a nuestros usuarios a través de una atención técnica eficiente y oportuna.

¿Cuál será tu rol?
Serás responsable de brindar soporte técnico de primera línea, gestionando, resolviendo o escalando incidencias técnicas de manera adecuada. Tu objetivo principal será asegurar que los requerimientos de los usuarios sean atendidos con rapidez, calidad y siguiendo los acuerdos de nivel de servicio (SLA), manteniendo siempre una comunicación clara y empática.

Lo Que Ofrecemos

  • Bono mensual de home office para que estés siempre conectado/a.
  • 13 días de vacaciones al año, solo se cuentan días laborales.
  • Tarde libre por tu cumpleaños (o cualquier otro día del mes que prefieras celebrarlo).
  • Ayuda económica para la compra de un computador, en caso de que lo necesites.
  • Capacitaciones constantes, acceso a recursos de formación y participación en proyectos reales.
  • Trabajo 100% remoto.

Requisitos mínimos

Requisitos técnicos clave

  • Formación técnica o tecnológica en Desarrollo de Software, Sistemas, Informática o afines.
  • Experiencia mínima de 6 meses en manejo de bases de datos.

Conocimientos En

  • Bases de datos: MySQL, PostgreSQL, MongoDB.
  • Sistemas operativos Linux y Windows.
  • Comandos Bash y PowerShell (nivel básico).
  • Plataformas en la nube, preferiblemente AWS (nivel básico).
  • Herramientas de gestión de tickets (ej. Freshdesk).

Habilidades blandas críticas para la posición

  • Excelente atención al cliente y habilidades de comunicación.
  • Capacidad de resolución de problemas y análisis.
  • Trabajo en equipo y colaboración constante.
  • Buena gestión del estrés y priorización de tareas.
  • Organización y planificación.
  • Empatía y orientación al usuario.
  • Interés por el aprendizaje continuo y la mejora constante.
  • Capacidad para documentar y crear bases de conocimiento.


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