En TRD estamos en búsqueda de un/a Technical Support Agent para unirse a nuestro equipo de Soporte. Esta posición es clave para garantizar la continuidad operativa de nuestros sistemas y brindar una excelente experiencia a nuestros usuarios a través de una atención técnica eficiente y oportuna.
¿Cuál será tu rol?
Serás responsable de brindar soporte técnico de primera línea, gestionando, resolviendo o escalando incidencias técnicas de manera adecuada. Tu objetivo principal será asegurar que los requerimientos de los usuarios sean atendidos con rapidez, calidad y siguiendo los acuerdos de nivel de servicio (SLA), manteniendo siempre una comunicación clara y empática.
Lo Que Ofrecemos
- Bono mensual de home office para que estés siempre conectado/a.
- 13 días de vacaciones al año, solo se cuentan días laborales.
- Tarde libre por tu cumpleaños (o cualquier otro día del mes que prefieras celebrarlo).
- Ayuda económica para la compra de un computador, en caso de que lo necesites.
- Capacitaciones constantes, acceso a recursos de formación y participación en proyectos reales.
- Trabajo 100% remoto.
Requisitos mínimos
Requisitos técnicos clave
- Formación técnica o tecnológica en Desarrollo de Software, Sistemas, Informática o afines.
- Experiencia mínima de 6 meses en manejo de bases de datos.
Conocimientos En
- Bases de datos: MySQL, PostgreSQL, MongoDB.
- Sistemas operativos Linux y Windows.
- Comandos Bash y PowerShell (nivel básico).
- Plataformas en la nube, preferiblemente AWS (nivel básico).
- Herramientas de gestión de tickets (ej. Freshdesk).
Habilidades blandas críticas para la posición
- Excelente atención al cliente y habilidades de comunicación.
- Capacidad de resolución de problemas y análisis.
- Trabajo en equipo y colaboración constante.
- Buena gestión del estrés y priorización de tareas.
- Organización y planificación.
- Empatía y orientación al usuario.
- Interés por el aprendizaje continuo y la mejora constante.
- Capacidad para documentar y crear bases de conocimiento.
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