System Support Analyst

hace 2 días

Quito Voyager Global Mobility OTHER$4.000.000 - $5.000.000

OUR COMPANY:

Voyager Global Mobility (VGM) is a leading provider of car leasing solutions tailored for the mobility app industry, including services for companies like Uber and DiDi. With our headquarters in New York City, USA, we operate a global network of branches across the United States and Latin America, committed to offering exceptional service and innovative solutions to our clients.

POSITION OVERVIEW:


We are seeking a System Support Analyst with experience providing 1st line technical support (onsite and remote), CRM management, Ticketing Systems (Monday/Zendesk/Salesforce), and preferably Hubspot. This individual will be the first point of contact for Colombia staff issues, and will take ownership of hardware inventory and system user administration. Additionally, the ideal candidate will have experience in CRM workflows and user management, 3CX phone system, and IA tools to further enhance communication and collaboration across teams. The candidate will be required to attend our office/storage room in person from time to time, and participate in adhoc duties/projects.

KEY RESPONSIBILITIES:

  • 1st Line Tech support for VGM staff during work hours.
  • Manage staff databases and keep records up to date.
  • Take ownership of logistics with our storage provider and keep inventory up to date.
  • Manage user accounts, roles, and permissions to ensure data security and accessibility.
  • Explore troubleshooting trends/patterns and create training for staff to make their day-to-day easier.
  • Regularly audit and maintain staff laptops/systems up to date.
  • Work with teams on 3CX / HubSpot integrations (and other systems) to streamline tasks and avoid duplicate work.
  • Regularly report on software licences for Colombia team and keep a clean record of accesses.
  • Manage staff onboarding and offboarding processes and tracking of accesses/logins

REPORTS TO:

  • Locally to the VGM IT Team

JOB QUALIFICATIONS:

  • Language Proficiency: Exceptional fluency (speaking and writing) in Spanish and English is required.
  • Technical degree in IT, Business Administration or equivalent experience.
  • Minimum 2–4 years of hands-on experience providing technical support, escalations, and system administration.
  • Expertise in configuring and managing laptops and software installation and maintenance.
  • Familiarity with APIs and integrations between systems.
  • Proven ability to train and onboard teams for effective platform usage.
  • Exceptional organizational and problem-solving skills.
  • ITIL 4 and Hubspot certification is a bonus.

LOCATION:
Bogotá, Colombia.

SALARY AND BENEFITS:

  • Between 4 and 5 million Colombian pesos, depending on experience.
  • Legal benefits.
  • A supportive company culture with an outstanding work environment.
  • Career path opportunities for growth and development.

IMPORTANT:

To ensure efficient communication and evaluation of your qualifications, we kindly request that all CVs and LinkedIn profiles be submitted in English. This will allow us to accurately assess your skills and experience within our recruitment process. Thank you for your understanding.

NOTE:
The company reserves the right to modify essential job functions and qualifications.

WORKING CONDITIONS:

  • Depending on Business requirements / Hybrid.
  • All employees have a general duty to take responsibility for personal health and safety in order to be in compliance with the local country and corporate rules.
  • This job description has been prepared as a guide to ensure better communication and understanding. However, not all responsibilities have been included and could not be included, they will be quantitative but not limiting. Your manager may ask you when necessary to perform other related tasks that are not specifically included in this description. In addition, this description will be revised as necessary to meet the current needs of the business.

  • System Support Analyst

    hace 2 días

    Quito Voyager Global Mobility OTHER$4.000.000 - $5.000.000

    +We are seeking a System Support Analyst with experience providing 1st line technical support onsite and remote. · ...

  • Financial Systems Analyst

    hace 2 meses

    Quito Conservation International $40.000 - $70.000 per year

    Conservation International protects nature for the benefit of humanity through science policy fieldwork and finance.This position supports CI's current financial systems including Unit4 Business World SAP Concur reporting on special financial reports through SQL queries advanced ...

  • Cybersecurity Vulnerability Analyst

    hace 3 semanas

    Quito Business IT

    Se busca un Analista de vulnerabilidades en ciberseguridad para trabajar en uno de nuestros clientes grandes. · Ingeniero Electronico, Redes y Telecomunicaciones y Sitemas. · ...

  • Fin/Ops Analyst

    hace 3 días

    Quito Industry FinTech

    We are looking for a detail-driven analyst to strengthen our finance and operations backbone. · Native or fully fluent English (written and spoken). · Background in Finance, Accounting, Business, or Legal Studies. · ...

  • Operations & Vendor Management Analyst (AI Startup – Remote LATAM)

    hace 2 meses

    Quito Parikh Financial $12.000 - $16.800 per year

    We're scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly. · This role requires someone detail-oriented,reliable, · structured,and strong in vendor coordination. ...

  • Operations Analyst

    hace 1 mes

    Quito Ottomatik $2.000 - $2.500

    +Job summary · We are seeking a highly detail-oriented and disciplined Operations Analyst (Backoffice) to support daily trading operations,+ · +QualificationsBachelor's degree in Accounting, Finance, Economics or related field. · ,+ · +ResponsibilitiesAnalyze trading data and liq ...

  • Customer Success Analyst

    hace 2 días

    Quito Ottomatik $1.500 - $2.000

    We are seeking an experienced Customer Success Analyst to support U.S.-based customers by directly handling, owning, and resolving a high volume of real-time customer requests across the platform. · This role is ideal for someone who is highly detail-oriented, operationally stron ...

  • Inventory & Merchandising Specialist

    hace 4 días

    Quito Latino Legends Freelance$1.500 - $1.750

    We are seeking an Inventory & Merchandising Specialist to join our team at Latino Legends. · Responsibilities · Build and maintain complete inventory records for all homes. · Own inventory lifecycle documentation from new home delivery through rehab, sale/RTO, removal or demoliti ...

  • Payroll Implementation Coordinator

    hace 4 semanas

    Quito Fresenius Medical Care $10.000 - $14.400 per year

    The Payroll Implementation Coordinator will lead a cluster of country projects to support the payroll program. · ...

  • Operations Coordinator

    hace 7 días

    Quito Latino Legends Full time$1.600 - $2.200

    This role plays a critical part in supporting day-to-day operations, with a primary focus on order entry, fulfillment coordination, and cross-functional collaboration. · ...

  • Workday Tester – HR

    hace 4 días

    Quito Sofka Full time

    We are looking for a Workday Tester with experience in HR and/or Finance modules to support quality assurance activities across Workday implementations and enhancements. · Design, execute, and document test cases and test scripts for Workday HCM and Financials modules. · Perform ...

  • Microsoft Power Platform & Dynamics 365 Developer

    hace 4 semanas

    Quito Heinsohn $40.000 - $80.000 per year

    ThispositionisopenexclusivelytocandidatesbasedinLatinAmerica.WearelookingforaMicrosoftPowerPlatform&Dynamics365Developerwho canplayavitalroleinmodernizingandautomatinginternaloperationsandonlinestudentengagement systems. · Design,develop,anddeploycustomapplicationsandworkflowsusi ...

  • Remote Travel Support Associate

    hace 4 semanas

    Quito Destiny&Co Travel Agency $10.000 - $14.400 per year

    As Remote Travel Support Associate, you will support clients throughout their travel journey by assisting with questions, updates, and logistics. · Your role is to ensure travelers feel informed, · supported and confident throughout their experience. · To perform this task:Respon ...

  • Remote Travel Support Associate

    hace 1 mes

    Quito Destinytravel Full time$10.000 - $14.200 per year

    Support clients throughout their travel journey by assisting with questions updates and logistics. · ...

  • Contract Review Operations Analyst

    hace 1 mes

    Quito OpsArmy Careers $50.000 - $80.000 per year

    We are hiring a Contract Review Operations Analyst to evaluate financial and contractual documents, validate key commercial and financial terms, and support operational workflows. This role blends analytical review with structured process execution and requires high accuracy. · R ...

  • Remote Electrical Engineer

    hace 2 semanas

    Quito Uptalent $60.000 - $80.000 per year

    We are currently seeking a Remote Electrical Engineer to join our team. · ...

  • Senior Data Architect

    hace 3 semanas

    Quito Athenaworks

    We're passionate about delivering cutting-edge technology to some of the world's top startups and companies, powered by diverse and empowered teams of technologists eager to drive change. · We value people with strong technical skills who are collaborative, curious, results-drive ...

  • Legal Analyst

    hace 2 semanas

    Quito Edgeuno OTHER

    We are looking for a proactive and detail-oriented Legal Analyst to join our Legal team. · The ideal candidate is someone who thrives in a fast-paced environment, has strong organizational and communication skills, and is eager to grow in a collaborative, international legal sett ...

  • Remote Travel Experience Assistant

    hace 4 semanas

    Quito Destinytravel Full time$10.000 - $14.400 per year

    Support clients throughout their travel journey ensuring smooth and enjoyable experience through consistent communication and support. · ...

  • Virtual Vacation Planner

    hace 4 semanas

    Quito Destiny&Co Travel Agency $10.000 - $14.400 per year

    Support clients throughout their travel journey from initial ideas to post-trip follow-up ensuring each vacation is well-organized and stress-free. · ...

  • Sales Analyst

    hace 2 meses

    Quito Procter & Gamble $20.000 - $40.000 per year

    This role is part of the SLS-SLS job family which focuses on sales and market strategy planning. · The SLS-SLS analyst role supports execution of business strategies driving growth in stable external business environment. · This requires analytical thinking ability to identify de ...