Customer Success Analyst

hace 2 días

Quito Ottomatik $1.500 - $2.000
Hi there We are South and our client is looking for a Customer Success Analyst

Note To Applicants

Eligibility:
This position is open to candidates residing in Latin America.

Application Language:
Please submit your CV in English. Applications submitted in other languages will not be considered.

Professional Presentation:
We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

Note:
If you're hired for this role, you may be asked to update your LinkedIn profile :)

About The Company


Our client is an innovative technology company transforming how businesses manage customer operations through modern, AI-powered tools that streamline workflows, service delivery, and customer communication.

Their platform enables companies to respond faster, operate more accurately, and deliver a consistently high-quality customer experience by combining intelligent automation with hands-on human support.


As they scale their customer base and expand their operational capabilities, they are building a best-in-class Customer Success and Operations team capable of supporting high volumes of live customer requests while maintaining premium service standards.

The company offers competitive compensation, meaningful responsibility, and rapid growth opportunities in a fast-paced technology environment.

About The Role


We are seeking an experienced Customer Success Analyst to support U.S.-based customers by directly handling, owning, and resolving a high volume of real-time customer requests across the platform.


This role is ideal for someone who is highly detail-oriented, operationally strong, and comfortable working in fast-paced environments where accuracy, responsiveness, and accountability are critical.

You will be on the front lines with customers, owning issues end-to-end and ensuring nothing falls through the cracks.


While this is primarily a customer-facing and execution-focused role, you will also collaborate closely with product, engineering, and operations teams to continuously improve workflows, documentation, and the overall customer experience.

Key Responsibilities

Act as the primary, front-line point of contact for customers, handling questions, requests, and issues in real time.
Own customer requests from first touch through resolution, ensuring accuracy, follow-through, and high-quality outcomes.
Manage a high volume of concurrent customer interactions without sacrificing detail, clarity, or responsiveness.
Develop deep product knowledge and guide customers on how to use the platform effectively to achieve their goals.
Proactively enable customers to become more self-sufficient through clear guidance, education, and best-practice recommendations.
Identify recurring issues, friction points, or trends and surface them to improve workflows, documentation, and the product.
Partner closely with product, engineering, and analyst teams to ensure customer feedback and needs are translated into action.
Operate with strong ownership in a fast-moving startup environment, taking initiative rather than waiting for direction.
Grow your scope and impact as the customer base and team scale.

Requirements

2+ years of experience in a client-facing role at a U.S.-based technology company.
Native or near-native English fluency with strong, professional spoken communication.
Exceptional attention to detail and ability to manage multiple customers and workstreams at once.
Strong written and verbal communication skills, with the ability to explain complex concepts simply and clearly.
Ability to ramp quickly on new products and workflows and teach them effectively to customers.
High level of grit, reliability, and follow-through in fast-paced, high-expectation environments.
Comfort working in ambiguity and helping build structure where it doesn't yet exist.
Strong sense of ownership and accountability for customer outcomes.
Interest in a founding-team role with opportunities to take on greater responsibility over time.

Why Join

Competitive compensation with growth potential as the Customer Success function scales.
Direct exposure to U.S. customers in a high-volume, high-impact operational role.
Opportunity to help build a customer support and operations function from the ground up.
High level of ownership and visibility within a rapidly growing technology company.
Fully remote environment with long-term growth and increasing responsibility.


Compensation:
USD 1,500 – 2,000


Industry:
SaaS / Technology / Customer Success / Operations

If this opportunity sounds good to you, send us your resume
Show more Show less

  • Customer Success analyst

    hace 4 semanas

    Quito, Pichincha Aldeamo

    Garantizar que los clientes obtengan el máximo valor de las soluciones y plataformas. · ...

  • Customer Success Analyst

    hace 2 días

    Quito Ottomatik $1.500 - $2.000

    We are seeking an experienced Customer Success Analyst to support U.S.-based customers by directly handling, owning, and resolving a high volume of real-time customer requests across the platform. · This role is ideal for someone who is highly detail-oriented, operationally stron ...

  • Customer Success Manager

    hace 5 días

    Quito StoriiCare

    We're looking for a Customer Success Manager to support onboard and build lasting relationships with our clients across the Americas. · ...

  • Customer Success Manager

    hace 2 días

    Quito THE/STUDIO

    We're looking for a Customer Success Manager to own the post-sale relationship and ensure customers achieve meaningful outcomes on our product development and manufacturing platform. · 3+ years of Customer Success, Account Management or other client-facing experience. · Strong CR ...

  • Customer Success Manager

    hace 1 mes

    Quito THE/STUDIO Full time$40.000 - $80.000 per year

    The role manages multiple accounts drives adoption identifies revenue opportunities ensures customers stay engaged successfully. · ...

  • Customer Success Manager

    hace 1 mes

    Quito Outbound Contact $40.000 - $80.000 per year

    Customer Success Manager responsible for leading customer onboarding, training and campaign management. · ...

  • Customer Success Account Manager

    hace 4 semanas

    Quito Microsoft $10.000 - $14.400 per year

    We are looking for a Customer Success Account Manager to join our team. The successful candidate will be responsible for delivering customer success plans and working closely with customers to achieve their business outcomes. · You will support foundational relationships with key ...

  • Customer Success Account Manager

    hace 1 mes

    Quito Microsoft Full time$60.000 - $150.000 per year

    We are looking for a Customer Success Account Manager to empower customers to accelerate business value through differentiated customer experiences. As a CSAM, you will be the primary delivery lead and partner for our strategic customers, responsible for end-to-end post-sales del ...

  • Customer Support/Success Manager

    hace 2 meses

    Quito Spacebring $30.000 - $60.000 per year

    Join us in shaping the future of coworking spaces. · Reply to incoming chats, emails and phone calls. · Update Help Center about new features of our product. · Work closely with the Product Team to provide customer insights. · Onboard new customers, guiding them through the imple ...

  • Customer Experience Analyst

    hace 2 semanas

    Quito, Pichincha EF

    We are looking for a strategic Customer Experience Analyst to take our program to the next level. · Collect payments from customers and ensure accuracy and timeliness. · Assist customers with various payment methods and address any payment-related concerns or issues. · ...

  • Customer Care Lead

    hace 1 mes

    Quito mattilda. $2.700 - $6.000 per year

    Buscamos un líder motivado para supervisar los esfuerzos de experiencia al cliente (Customer Success), la mejora en el servicio y la gestión de las relaciones con clientes clave para nuestra operación en Ecuador. · ...

  • Key Account Manager

    hace 2 meses

    Quito Cirkula $2.500 - $4.000 per year

    Cirkula busca a alguien con experiencia sólida como Key Account Manager / Customer Success Manager en Quito.Gestionar cartera de clientes junto a Soporte y Comercial. · Diseñar e implementar procesos escalables: onboarding, actualización de catálogo, pricing fotos calidad. · ...

  • Product & Account Manager

    hace 2 meses

    Quito Azkait $3.240 - $7.890 per year

    Azkait busca a un Product & Account Manager con experiencia en roles similares. · Licenciatura o Ingeniería en Sistemas. · Inglés técnico intermedio. · ...

  • Sales Development Representative

    hace 2 meses

    Quito Hawa Experts: El futuro del Service Desk $12.000 - $15.000 per year

    En HAWA Experts estamos buscando a alguien con pasión por la tecnología y vocación comercial. · Excelentes habilidades de comunicación oral y escrita. · Actitud proactiva, organizada, resolutiva y orientada a resultados. · ...

  • Product & Account Manager (Tecnología / SaaS)

    hace 1 mes

    Quito Azkait $400.000 - $800.000 per year

    Azkait es una empresa mexicana que busca y conecta el mejor talento IT con empresas latinoamericanas y de Estados Unidos. · ...

  • Product & Account Manager

    hace 1 mes

    Quito Azkait $60.000 - $120.000 per year

    Azkait busca un Product & Account Manager. · ...

  • Product & Account Manager (Tech / B2B) – Quito

    hace 1 mes

    Quito Azkait $40.000 - $50.000 per year

    Azkait es una empresa mexicana que busca y conecta talento IT con empresas latinoamericanas. · Licenciatura o Ingeniería. · Experiencia funcional con CRM y plataformas de automatización. · Capacidad para comprender integraciones, · APIs y flujos de datos. ...

  • Key Account Manager

    hace 2 meses

    Quito, Pichincha Cirkula $12.000 - $42.000 per year

    · Buscamos a alguien con experiencia sólida, · mirada estratégica y pasión por el mundo alimentario. · Consolidar y expandir nuestra red de aliados en Quito. · Trabajo flexible y semi-presencial sin oficina fija: · combinas remoto con visitas a clientes · y actividades con el eq ...

  • Customer Care Lead

    hace 1 mes

    Quito, Pichincha mattilda. $40.000 - $60.000 per year

    Buscamos un líder motivado para supervisar los esfuerzos del servicio al cliente, la mejora en el servicio y la gestión de las relaciones con clientes clave. · Liderar al equipo responsable del servicio al cliente. · ...

  • Únete a la Élite del Soporte Global Bilingüe (Español/Inglés) - 100 Remoto

    hace 1 semana

    Quito TalentPop App $40.000 - $55.000 per year

    En TalentPop App, estamos buscando Agentes Bilingües de Satisfacción del Cliente (CSAT Rockstars) que dominen el inglés y el español. · ...

  • Sales Development Representative

    hace 2 meses

    Quito, Pichincha Hawa Experts: El futuro del Service Desk $12.000 - $36.000 per year

    En HAWA Expertos estamos buscando a alguien con pasión por tecnología y vocación comercial que quiera desarrollar su carrera en un entorno dinámico e innovador. · ...