Conversational Designer

hace 3 semanas

Quito, Pichincha OneSeven Tech (OST) Remote job

The Role

We're looking for a
Conversational Designer
to craft clear, natural, and effective AI-driven conversations. You'll design dialogue flows that balance
user needs, brand voice, and complex business rules
, and you'll continuously improve performance by analyzing interaction data and optimizing how the model responds in real-world scenarios.

About You
You're a language-first thinker with a strong foundation in
linguistics and structural analysis
(syntax, semantics, pragmatics). You can turn messy requirements into clean conversational logic, spot ambiguity before it becomes a production issue, and create personas/voice that feel consistent and human—without increasing cognitive load for users. You're collaborative and comfortable partnering with product, engineering, and stakeholders.

Requirements
3+ years of experience
in Conversational Design, UX Writing, or Copywriting

Academic background in
Humanities
(Linguistics, English, Literature, Creative Writing) with the ability to apply
structural language analysis
to conversations

Experience designing
logical flow architecture
and translating complex business rules into
decision trees
, using tools like
Figma, Miro, or Lucidchart
AI optimization skills
: analyze interaction logs, identify fallback patterns, and curate example data to help "teach" better model behaviors

Strong
Persona & Voice design
skills to keep a consistent brand tone across touchpoints while reducing user cognitive load

Proven ability in
ambiguity resolution
, identifying double meanings and linguistic nuances to prevent bot errors

Bonus Skills

Technical literacy (basic
Python
or coding knowledge) to collaborate smoothly with engineering teams

Pedagogical background (teaching,
ESL
, translation)

Industry certification in Conversational Design (e.g.,
CDI
, UX Writing Hub)

Hands-on experience with platforms like
Dialogflow
,
IBM Watson
, or
Azure Bot Service
UX Research
experience (empathy maps, data-driven insights) to refine dialogue and user journeys

Why This Matters

  • First Engineering Hire - Shape the technical foundation of a rapidly growing startup
  • Massive Market - Tech debt affects $3 trillion globally with 41% created by AI
  • Real Impact - Help companies save millions in development costs
  • Cutting-edge Tech - Latest AI/ML technologies solving real business problems
  • Growth Opportunity - Lead digital transformation in the modernization market

Benefits & Compensation

  • Fully Remote with flexible working arrangements
  • Growth Opportunity - Direct path to technical leadership
  • Competitive Paid PTO Package - Company-paid time off
  • Be an early employee at a growing startup

To Apply

SEND YOUR RESUME IN ENGLISH, please.

Include

  • LinkedIn Profile URL
  • GitHub Portfolio - Show us your best work
  • Live Project Examples - Applications or tools you've built
  • Cover Letter - Why you're excited about CodeOpps
  • Any other references highlighting your qualifications

About OneSeven Tech
Founded by James Sullivan, who built OneSeven Tech - a premier digital product agency serving startups and enterprises. OneSeven has partnered with startup clients who have collectively raised over $100M in VC, with enterprise clients including 2000+ person hospitality groups and NASDAQ companies.

Having experienced firsthand how tech debt can destroy startups, we're on a mission to turn the "invisible tax" of bad code into actionable business intelligence. We work remotely, move fast with 1-week sprints, and focus on elegant solutions to complex problems.

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