With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To deliver exceptional operational business performance through excellent customer service delivery and control.
To ensure optimization of operational processes and efficiency in the branch of operation.
To fully take charge of all operational duties including servicing.
Job Description
Operational Management – 45%
Deliver exceptional operational performance by identifying and meeting customer needs through servicing and control.
Own customer queries and complaints around loans and resolve in a timely manner.
Escalate any unresolved queries, or queries not resolved in a short period of time to the Regional Branch Operations Manager.
Build relationships with internal service providers (Operations, Retail, Corporate, IT and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
Participate in specific performance improvement advocated by Performance Team. Maintain own performance statistics for management information usage.Own and manage your team performance contracts and well-fare.
Identify when & where to refer customers to an appropriate area of delivery for specialist product help or advice.
Build effective relationships with sales staff to ensure that non-sales duties are referred to sales team.
Provide coaching continuously to the team in order to bridge any skills gaps
Motivate staff and ensure they are recognised through the Absa recognition scheme
Take full charge of branch Customer Service & Servicing
Own and manage customer queries and complains by taking ownership and resolving in a timely manner
In conjunction with the other team leaders, participate in system administration and ensure adherence to the Group IT Security Policy
Manage staff attendance levels and ensure procedures are followed
Provision of Customer Service – 30%
Direct customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, etc.
Participate fully to ensure that the Magnificent 7 criteria are met in the branch by team members
From time-to-time conduct Magnificent 7 checks and feed results back to the Branch Operations & Servicing Manager
Deliver world class customer service practices and adhere to all Absa Service standards.
Take full charge of queue walking to ensure excellent customer service is effected
Manage Card & Pin production process effectively
Operational Rigour and Compliance with KYC requirements & other Compliance Policies – 10%
Ensure accuracy on completion of loan documents.
Branch Operations & Servicing Officers are held personally accountable for accuracy and quality of these supporting documents that they complete and submit.
Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
Undertake appropriate snap checks, taking remedial action where necessary
Authorise T/Ts on E-box and authorise withdrawals and deposits on FOS
Confirm cheques and cash in excess P10k anf P50K respectively
Authorise and sign entries and cash transfers ensuring that they have been logged as required.
Team Working – 10%
Share knowledge and experience with the team.
Contribute to the overall big picture in supporting the sales team with leads
Provide cover for other Branch Operations & Servicing Officers in the area where the need arise.
Deputise for the Branch Operations & Servicing Manager when required.
Work with all stakeholders to promote ownership of risks and control.
Work with Learning and Development to up-skill your team
Provide honest, direct and constructive feedback to others
Personal Development – 5%
Agree annual performance objectives with the Regional Branch Operations Manager, including specific Operational & Servicing targets.
Pursue continued improvement in personal development by participating in development programmes and training.
Ensure you take keen interest in your personal development
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Show more Show less
-
Operations Officer
hace 5 días
Espoltel Absa Group $40.000 - $60.000 per yearThe Operations Officer role involves delivering exceptional operational business performance through excellent customer service delivery and control. · To ensure optimization of operational processes and efficiency in the branch of operation. · To fully take charge of all operati ...
-
Operations Officer
hace 5 días
Acacia, Guayas Absa Group $6.000 - $12.000 per yearDeliver exceptional operational business performance through excellent customer service delivery and control.To ensure optimization of operational processes and efficiency in the branch of operation. · To fully take charge of all operational duties including servicing. · ...
-
Sales Supervisor
hace 2 meses
Guayaquil, Guayas American Call Center $30.000 - $60.000 per yearWe Are Hiring: SALES SUPERVISOR. As a SALES SUPERVISOR, you'll guide our night shift team to success—tracking performance, optimizing operations, and empowering agents to exceed their goals in a high-energy sales environment. · ...
-
Sales Supervisor
hace 2 meses
Guayaquil, Guayas American Call Center $30.000 - $60.000 per yearWe Are Hiring: SALES SUPERVISOR. As a SALES SUPERVISOR, you'll guide our night shift team to success—tracking performance, optimizing operations, and empowering agents to exceed their goals in a high-energy sales environment. · ...
-
Processing Specialist
hace 2 meses
Guayaquil, Guayas BLUELABEL S.A. $20.000 - $25.000 per yearWe are seeking a highly organized candidate with a high level of English proficiency to join our team. · Process a variety of tasks efficiently and accurately. · Maintain professional and effective communication with clients in English. · Organize and prioritize daily activities ...
-
Terminal Operations Coordinator
hace 1 mes
Guayaquil, Guayas World Fuel Services $15.000 - $30.000 per yearJoin our dynamic team and play a key role in supporting fuel operations and customer service across the region. · Welcome visitors and coordinate meetings with clients and vendors · Support Oracle tasks to ensure timely invoicing and fuel delivery · Monitor dispatches and resolve ...
-
Field Engineer
hace 1 mes
Guayaquil, Guayas Scientific Drilling $60.000 - $80.000 per yearScientific Drilling is seeking a Field Engineer to work in Ecuador and internationally. The Field Engineer will work on rigs and platforms, plan and perform rig operations, troubleshoot field issues, and ensure the required equipment is on site and fully functional. · ...
-
Bilingual Supervisor
hace 1 semana
Guayas American Call Center S.A. Full time$20.000 - $25.000 per yearWe Are Hiring: · BILINGUAL SUPERVISOR About the Role: As a BILINGUAL SUPERVISOR , you'll guide our night shift team to success—tracking performance, · optimizing operations, · and empowering agents to exceed their goals in a high-energy sales environment · ...
-
Guayaquil, Guayas American Call Center $40.000 - $70.000 per yearWe are hiring a junior operations bilingual assistant to support the KAM by encouraging smooth collaboration across bilingual campaigns. The role involves using communication skills and attention to detail to connect with clients and internal teams, prepare clear bilingual materi ...
-
Procurement & IT
hace 3 semanas
Guayaquil, Guayas confidential $30.000 - $60.000 per yearJoin Our Team. We are looking for talented and passionate individuals to join our team in a dynamic, constantly innovating company. We are currently seeking a professional for a key role within our technology and operations area. If you're ready to take on new challenges and grow ...
-
Bilingual Assistant (100 English Proficiency)
hace 3 semanas
Guayaquil, Guayas American Call Center $12.000 - $24.000 per yearWe are hiring a bilingual assistant to support the KAM by encouraging smooth collaboration across bilingual campaigns. The ideal candidate will have excellent communication skills, attention to detail, and proficiency in Microsoft Office, CRM systems, and Power BI. · Monitor oper ...
-
Guayaquil, Guayas American Call Center $30.000 - $60.000 per yearWe're Hiring: Bilingual Sales Supervisor- GYE. As our Bilingual Sales Supervisor, you'll lead and motivate our sales team to deliver outstanding results. · Supervise and guide a team of sales agents to achieve sales objectives. · Provide ongoing coaching, feedback, and product tr ...
-
Bilingual Sales Supervisor
hace 6 días
Guayaquil, Guayas, Ecuador American Call Center $15.000 - $30.000 per yearWe're Hiring: Bilingual Sales Supervisor- GYE (100% English Profiency)About the Role: · As our Bilingual Sales Supervisor, · you'll lead and motivate our sales team to deliver outstanding results. · ...
-
Oral Care Consultant
hace 3 semanas
Guayaquil, Guayas Colgate-Palmolive $30.000 - $60.000 per yearThe Oral Care Consultant is responsible for influencing and building long-term partnerships with dental professionals in Guayaquil to make Colgate oral care products an integral part of their practice. · Develop and strengthen the partnership between Colgate and groups of account ...
-
Remote in Ecuador
hace 3 semanas
Guayaquil Stack Builders Remote job$30.000 - $60.000 per yearAre you passionate about reliability, automation, and cloud infrastructure? Stack Builders could be the place for you We're an international software consultancy driven by innovation, collaboration, and a commitment to excellence. · Design, implement, and manage cloud infrastruct ...
-
Ecuador-Based Remote Role
hace 3 días
Guayaquil Stack Builders Full time $60.000 - $120.000 per yearWe're seeking a Senior Cloud DevOps/SRE to help design and maintain secure, scalable, and high-performing systems for clients in the United States, the United Kingdom, and Australia. · At Stack Builders, your growth, well-being, and curiosity are valued. Join a team recognized as ...
-
Ecuador-Based Remote Role
hace 3 semanas
Guayaquil Stack Builders Remote job$40.000 - $80.000 per yearAre you passionate about reliability, automation, and cloud infrastructure? Stack Builders could be the place for you We're an international software consultancy driven by innovation, collaboration, and a commitment to excellence. · Design, implement, and manage cloud infrastruct ...
-
Terminal Operations Coordinator
hace 1 mes
Guayaquil World Fuel Services $15.000 - $30.000 per yearBe part of a global energy leader, work in a collaborative, fast-paced environment, make a real impact on fuel logistics and customer satisfaction. · Welcome visitors and coordinate meetings with clients and vendors · Support Oracle tasks to ensure timely invoicing and fuel deliv ...
-
Terminal Operations Coordinator
hace 1 mes
Guayaquil World Kinect Full time$15.000 - $25.000 per yearJoin our dynamic team and play a key role in supporting fuel operations and customer service across the region. · Welcome visitors and coordinate meetings with clients and vendors · Support Oracle tasks to ensure timely invoicing and fuel delivery · Monitor dispatches and resolve ...
-
Sales Supervisor
hace 2 meses
Guayaquil American Call Center $30.000 - $60.000 per yearAs a sales supervisor, you'll guide our night shift team to success—tracking performance, optimizing operations, and empowering agents to exceed their goals in a high-energy sales environment. · Lead and supervise agents to ensure achievement of sales indicators and team goals. · ...
-
Sales Supervisor
hace 2 meses
Guayaquil American Call Center $20.000 - $25.000 per yearAs a sales supervisor, you'll guide our night shift team to success—tracking performance, optimizing operations, and empowering agents to exceed their goals in a high-energy sales environment. · Lead and supervise agents to ensure achievement of sales indicators and team goals. · ...
