Spanish+English Bilingual Customer Service Representative

hace 7 días

Cuenca TalentPop App

If you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you.


We're seeking a Spanish+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand and our Spanish-speaking customers.


In this role, you'll be a trusted voice, providing solutions and clear information via both voice calls and live chat.

This isn't just about transactions; it's about building trust and ensuring every customer feels heard and valued.

What You'll Be Doing

Provide excellent support:
Deliver prompt and friendly service in Spanish and English, handling a variety of customer questions and issues.

Troubleshoot and resolve:
Use your problem-solving skills to calmly find effective solutions for customers.

Document interactions:
Maintain accurate records of all customer communications to ensure seamless service.

Contribute to improvement:
Share customer feedback and insights to help us enhance our processes and products.

Collaborate effectively:
Work as a key member of our remote team, staying aligned on goals and priorities.

What We're Looking For

Language Skills:
Complete fluency in Spanish and English (both written and spoken).

Experience:

At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact center.


Tech Proficiency:
Familiarity with customer support platforms like Zendesk, Gorgias, or Shopify is a plus.

Soft Skills:
You are a patient, detail-oriented person with a genuine desire to help others.

Work Style:
You can work independently and communicate clearly with a remote team.

Tools You'll Need

A personal PC or laptop with an i5 processor or higher.
A stable internet connection with a minimum of 15 Mbps upload and download speeds.
A quiet, professional workspace for calls.

What We Offer

Permanent remote work:
Enjoy the freedom of working from home full-time.

Competitive pay:
We offer a great wage with annual reviews.

Paid time off:
Take the time you need to rest and recharge.

Health stipend:
We provide a monthly stipend to support your well-being.

Performance bonuses:
Your hard work will be rewarded with performance-based bonuses.

Supportive culture:
Join a team that values fairness, open communication, and your professional growth.

Ready to make a real impact with your language skills? We're excited to learn more about you.
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