Solutions Engineer, Ecuador|ThousandEyes

hace 7 días

Quito Cisco
A Solutions Engineer at Cisco ThousandEyes will empower organizations to deliver flawless digital experiences by detecting, diagnosing, and remediating issues before they impact end-user experiences. The ideal candidate will have 8+ years of Solutions Engineering Experience, excellent presentation and problem-solving skills, and a strong understanding of application and network protocols. They will support the technical sales process, assist sales in technical prospecting, demonstrate solution capabilities, and build trusted advisor relationships with customers. The role requires strong communication and problem-solving skills, as well as experience with application and network performance analysis solutions, packet analysis, and scripting languages. The Solutions Engineer will work closely with the enterprise sales team, presenting ThousandEyes in prospective business opportunities and highlighting business value. They will also participate in weekly team meetings, quarter business review sales meetings, and present technical topics and successful wins. The Solutions Engineer will research technical topics impacting the industry, grow as an industry leader, and contribute to blog and social media posts. They will also suggest and contribute to white-papers and case-studies, and interface with Product Management and Engineering to provide solution feedback and suggestions. The role requires fluency in English and French is a bonus. Travel is required as applicable. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Cisco ThousandEyes

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network.

The Solutions Engineer will support the technical sales process and assist sales in technical prospecting to uncover opportunities.

  • Support the technical sales process
  • Assist sales in technical prospecting to help uncover opportunities
  • Demonstrate solution capabilities and use-cases
  • Build and maintain a trusted advisor relationship with customers
  • Support customers during solution trials
  • Scope and architect solution deployments
  • Present to decision makers during trial wrap-up meetings
  • Participate as a member of the Solutions Engineering teams
  • Participate on weekly team meetings
  • Participate in quarter business review sales meetings
  • P present technical topics and successful wins
  • Share technical challenges and ways to overcome
  • Interact with team to ask questions, share experiences, and exchange ideas
  • Help establish and enhance demonstration material showcasing the solution
  • Research technical topics impacting the industry to grow as an industry leader
  • Interface with Marketing
  • Support trade shows and networking events
  • Support ThousandEyes Connect events
  • Contribute to blog and social media posts
  • Suggest and contribute to white-papers and case-studies
  • Interface with Product Management and Engineering
  • Provide solution feedback from hands-on use and customer interaction
  • Provide solution suggestions and enhancements to drive solution strategy
  • Participate, drive and provide feedback on internal and external solution beta programs
  • Interface with Customer Success
  • Coordinate with Customer Success in providing post-sales support
  • Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Qualifications

  • 8+ years of Solutions Engineering Experience
  • Excellent presentation, communication, and problem-solving skills
  • Strong understanding of application and network protocols
  • Knowledge of application and network infrastructures
  • Knowledge of unified communications
  • Experience with application and network performance analysis solutions
  • Experience with packet analysis of network and application protocols
  • Experience with scripting languages
  • Experience with Apple, Linux and Microsoft operating systems
  • Fluent in English, French would be a bonus
  • Travel required as applicable

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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