We are looking for a highly motivated and experienced Social Media & Community Manager to support our global marketing team.
In this role, you will manage day-to-day social media engagement, community building, content scheduling, social listening, and performance analysis across multiple global channels.
This is a fully remote contractor position ideal for candidates with strong English communication skills and experience working with international teams.
Responsibilities
Community Engagement
Respond to comments, inquiries, and messages across social platforms in a professional, brand-aligned manner
Foster an active and positive relationship with our global audience
Social Listening
Monitor brand conversations across platforms
Identify emerging trends, audience insights, and potential risk areas
Content Scheduling
Plan, organize, and schedule content across various social media channels
Ensure consistent publishing that aligns with brand and marketing strategy
Content Collaboration
Support content creation by participating in brainstorms, providing feedback, and working with designers/agencies to maintain brand alignment
Assist in producing engaging, relevant, and shareable content
Analytics & Reporting
Track performance metrics such as engagement, reach, and audience growth
Prepare regular reports and insights to support continuous optimisation
Cross-Functional Collaboration
Work closely with regional marketing teams (APAC, EMEA, North America)
Ensure consistency in messaging, execution, and global/local activations
Trend Monitoring
Stay updated on social media algorithms, new features, and emerging best practices
Recommend new ideas and formats to keep the brand's presence fresh and relevant
Community & Influencer Building
Help identify and nurture relationships with influencers, creators, and brand advocates
Support our global Employee Advocacy program to amplify brand visibility
Requirements
At least 2-3+ years managing social media channels for brands, agencies, or public personalities
Preferably worked with US clients, US brand accounts, or US-based companies
Experience in community management, content scheduling, and analytics
Strong written and verbal communication skills in English
Demonstrated ability to maintain a consistent, personable brand voice
Ability and willingness to work Pacific Standard Time (PST) to align with US team operations
Strong organisational skills — able to manage multiple channels, requests, and deadlines simultaneously
Experience collaborating with global teams or working for US/European clients (preferred)
Proactive problem-solver with strong attention to detail
Ability to work independently while staying connected to a distributed team
High cultural awareness and adaptability to communicate with diverse audiences
Familiarity with social media analytics and publishing tools (e.g., Sprout, Hootsuite, Buffer, Later, or similar)
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