Product Analyst

hace 16 horas

Quito Lendbuzz

The Role:

Key Responsibilities:

Product Analytics:

  • Conduct deep-dive exploratory analyses to understand user pain points, "ah-ah" moments, and product usage insights.
  • Collaborate with product teams to build reusable or ad hoc data views, influencing strategy, design, and development.
  • Design, develop, and maintain dashboards and reports using SQL (CTEs, window functions, etc.) or scripting languages, offering real-time visibility into product performance.
  • Track and evaluate the success of product launches and A/B experiments; monitor system and product performance post-launch.
  • Conduct quality checks on analytics events and recommend enhancements to amplify product performance.
  • Participate actively in agile processes, from design through implementation and deployment.

Call Center Analytics:

  • Analyze performance metrics (call volumes, handle times, abandonment, NPS/CSAT, agent productivity) to uncover trends and opportunities.
  • Partner with Operations, Product, and CX teams to translate call data into process and product recommendations.
  • Develop dashboards and KPI frameworks to drive decisions around call routing, workforce optimization, and automation.
  • Run root-cause analyses to pinpoint inefficiencies and improve customer journeys.
  • Influence product roadmaps and automation initiatives with thoughtful data insights.
  • Lead A/B tests and other experiments to measure outcomes in call center performance.

Ideal Profile:

  • 5+ years of experience in data/product analysis, including call center analytics.
  • SQL expertise; comfortable with complex queries, including CTEs and window functions.
  • Proficiency in BI tools like Sigma, Tableau, or Power BI; experience with DBT is a plus.
  • Basic knowledge of Python and Git.
  • Strong data experimentation and statistical analysis background.
  • Expertise in call center platforms and KPIs; Genesys experience is a plus.
  • Excellent around cross-functional collaboration (Product, Engineering, CX, Ops).
  • Strong problem-solving, critical thinking, and business acumen.
  • Creative, proactive, organized, and growth-minded.
  • Fluent in English (written and verbal).

What's on Offer?

  • Flexible working options
  • Work alongside & learn from best in class talent
  • Work within a company with a solid track record of success

  • Senior Product Analyst

    hace 4 semanas

    Quito Devsu $80.000 - $120.000 per year

    Estamos en la búsqueda de un Senior Product Analyst (Product Owner / Business Analyst) que lidere la estrategia, ejecución y crecimiento de productos digitales de alto impacto. · ...

  • Senior Product Analyst

    hace 4 semanas

    Quito Devsu $60.000 - $120.000 per year

    Estamos en la búsqueda de un Senior Product Analyst que lidere la estrategia, ejecución y crecimiento de productos digitales de alto impacto. · ...

  • Product Analyst – Conversational AI

    hace 1 semana

    Quito, Pichincha biia Group LLC Remote job$20.000 - $28.000 per year

    En biia buscamos un/a Product Analyst con base sólida en producto digital y UX interesado/a en crecer y certificarse en IA conversacional y Generative AI. · ...

  • Product Analyst

    hace 16 horas

    Quito Lendbuzz

    This product analyst will conduct deep-dive exploratory analyses to understand user pain points and product usage insights. · Conduct deep-dive exploratory analyses to understand user pain points. · ...

  • Sales Analyst

    hace 4 semanas

    Quito, Pichincha Procter & Gamble $50.000 - $60.000 per year

    +This role is part of the SLS-SLS job family, which focuses on Sales and Market Strategy Planning. · +This role supports the execution of business strategies and driving growth in a stable external business environment. · ...

  • Senior Quality Analyst

    hace 1 semana

    Quito Referrals Only $10.080 - $14.400 per year

    A Senior Quality Analyst is responsible for ensuring quality in the delivery process by collaborating with team members and advocating for quality as a shared team responsibility. · ...

  • Microbiology Analyst

    hace 2 meses

    Quito, Provincia de Pichincha Grünenthal

    +Buscamos un Microbiologo dinámico y positivo que se una a nuestro equipo multicultural. · Ingresar e interactuar con áreas productivas para realizar muestreos. · Trabajar en laboratorio realizando análisis microbiológicos. · ...

  • Senior Business Analyst

    hace 2 meses

    Quito Devsu $90.000 - $120.000 per year

    Buscamos un Senior Business Analyst con experiencia en redes de ATMs, POS y aplicaciones para la administración de tarjetas de débito y crédito. · Administrar y mantener la infraestructura de ATMs y POS. · Participación activa en los war rooms del producto generado, gestionar inc ...

  • Demand & Supply Analyst

    hace 13 horas

    Quito, Quito, Quito, Ecuador Continental

    We are looking for a proactive and analytical Demand & Supply Analyst to join our regional Supply Chain team. · Create and maintain material master data in the system, ensuring accuracy and consistency. · Prepare and analyze supply chain reports, identifying trends and improvemen ...

  • Operations & Vendor Management Analyst (AI Startup – Remote LATAM)

    hace 1 mes

    Quito, Provincia de Pichincha RoverPass $1.000 - $14.000 per year

    This is a hybrid Operations + Support position where you will:Manage client support ticketsCoordinate internal operationsMaintain documentation · You'll work with a lean global team (US + LATAM + India), so clear communication and strong follow-through are essential. · Vendor Man ...

  • Process and Quality Analyst

    hace 2 meses

    Quito, Provincia de Pichincha SoftwareOne $30.000 - $60.000 per year

    We're looking for a motivated professional about quality and process improvement. If you're skilled in Office, dashboard creation, and familiar with ISO standards (9001, 27001, and ITIL, join us to grow in a dynamic, tech-driven environment where your ideas make an impact · Ident ...

  • Full Stack .NET Programmer

    hace 5 días

    Quito Black Pen Recruitment

    We are looking for a talented Custom Applications Senior Analyst Programmer to form part of the Consultancy Services team. · ...

  • Sales Analyst

    hace 4 semanas

    Quito Procter & Gamble $20.000 - $40.000 per year

    This role is part of the SLS-SLS job family which focuses on sales and market strategy planning. · The SLS-SLS analyst role supports execution of business strategies driving growth in stable external business environment. · This requires analytical thinking ability to identify de ...

  • Data Architect

    hace 5 días

    Quito, Ecuador Verndale

    We are building a next-generation Data & Analytics practice designed to help organizations transform their complex data ecosystems into engines of clarity and intelligent action. Our vision is to empower clients to unlock hidden opportunities, optimize operations, and accelerate ...

  • Dynamics 365 CE Senior Analyst Programmer

    hace 5 días

    Quito Black Pen Recruitment

    Job summary The Dynamics 365 Customer Engagement (D365CE) Senior Analyst Programmer is a member of our client's Microsoft Business Solutions' customer delivery team of D365CE centred solutions. ...

  • Data Architect

    hace 3 semanas

    Quito Verndale $100.000 - $200.000 per year

    Data Architect plays a critical role in designing and implementing modern cloud-based data platforms, ensuring scalability, reliability, and security. · ...

  • Dynamics 365 CE Analyst Programmer

    hace 5 días

    Quito Black Pen Recruitment

    The Dynamics 365 Customer Engagement (D365CE) Analyst Programmer will assist in delivering the technical implementation and design of D365CE solutions. · ...

  • Data Analyst

    hace 2 meses

    Quito Scale Up Recruiting Partners $60.000 - $120.000 per year

    Join a performance-driven team managing multiple consumer brands in the booming pet industry, collaborate cross-functionally and directly influence growth decisions across Amazon, Shopify, and more, be the go-to data expert in a company that truly values analytics-driven decision ...

  • DATABASE | Data Analyst Sr | 100 Remote | LATAM

    hace 2 meses

    Quito Prometeo Talent Full time$4.200 - $42.000 per year

    We're looking for a Senior Data Analyst to join our client's global team. In this role, you'll lead the extraction, analysis, and interpretation of complex sales and marketing data, transforming it into actionable insights that drive strategy and decision-making across marketing, ...

  • Data Analyst with SQL | 100 Remote | LATAM

    hace 2 meses

    Quito Prometeo Talent Full time$60.000 - $80.000 per year

    We're looking for a Data Analyst to join our client's global team. In this role, you'll lead the extraction, analysis, and interpretation of complex sales and marketing data, transforming it into actionable insights that drive strategy and decision-making across marketing, produc ...

  • Data Analysis Course Author

    hace 4 días

    Quito TripleTen Part time

    We are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. We're looking for an experienced Data Analyst or Data Scientist to collaborate on the design and development of a cutting-edge online course. · Cura ...