Picture this:
support agents drowning in mundane tickets, escalating 60% of cases because they lack the depth to handle real challenges.
It's a cycle of mediocrity that frustrates everyone involved.Here at Trilogy, we've flipped the script entirely.
With AI handling the routine stuff across our 100+ enterprise software products, our Technical Support Engineers dive straight into the deep end – tackling only the most intricate, brain-bending problems that even our sophisticated AI can't crack.
This isn't a role for the faint-hearted or those seeking a gentle learning curve.We're looking for self-starters who thrive under pressure, learn at lightning speed, and don't need their hand held through every challenge.
If you're the type who needs weeks of training wheels or constantly seeks approval before making decisions, this fast-paced environment will overwhelm you.
But if you're hungry for a role that will supercharge your technical prowess and push your problem-solving skills to new heights, you've found your match.
What You Will Be Doing
Partner with cutting-edge AI systems to tackle the most challenging customer issues that require human insight and technical finesse
Bridge the gap between artificial intelligence and human expertise, continuously enhancing AI capabilities based on your problem-solving experiences
What You Won't Be Doing
Enjoying a leisurely onboarding process – you'll need to master multiple complex products within your first 30 days (yes, we know it's intense)
Depending on constant managerial support – independent problem-solving and self-direction are non-negotiable survival skills here
Technical Support Engineer Key Responsibilities
Seamlessly blend advanced AI tools with deep technical knowledge to deliver world-class customer support experiences, specializing in the complex challenges that push the boundaries of current AI capabilities
Basic Requirements
Minimum 3 years of hands-on experience in technical customer support environments
Expert-level proficiency with generative AI tools – we're talking workflow automation, custom GPT development, and advanced AI integration (basic ChatGPT usage won't cut it)
Must be located in North or South America for optimal collaboration
About Trilogy
Hundreds of software businesses run on the Trilogy Business Platform.
For three decades, Trilogy has been known for 3 things:
Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs.
Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.
Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting youWorking with us
This is a full-time (40 hours per week), long-term position.
The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.
The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year.
The payment period is weekly. Consult for more details on this topic.Crossover Job Code:
LJ-3330-EC-Quito-TechnicalSuppo.061
Show more Show less
-
Quito Trilogy $60.000 per yearWe're looking for self-starters who thrive under pressure, learn at lightning speed, and don't need their hand held through every challenge. If you're the type who needs weeks of training wheels or constantly seeks approval before making decisions, this fast-paced environment wil ...
-
Quito Crossover $60.000 per yearAt most organizations, customer support operates with significant inefficiency and underperformance. Support personnel often spend valuable time on routine tasks or face challenges beyond their limited skill set. Trilogy operates differently. With responsibility for more than 100 ...
-
Quito Crossover $60.000 per yearWe are looking for Technical Support Engineers to join our team at Trilogy. As a Technical Support Engineer, you will be responsible for providing superior customer support by combining advanced technical human judgment with AI system capabilities. This is an exciting opportunity ...
-
Technical Support Engineer – Remote
hace 6 días
Quito Scale Up Recruiting Partners $34.560 - $43.200 per year+br>Location: · LATAM (Remote) · This is a client-facing support role. You will assist dentists in New York who expect clear communication, quick understanding of their issues, and effective resolution.+ · +Provide real-time technical support to U.S. dental offices (phones, remot ...
-
AI Solutions Engineer
hace 4 semanas
Quito Teravision Technologies $60.000 - $120.000 per yearWe want to be the next big step in your career. We look for innovators, people hungry for challenges, and go getters to join our team. · 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.) · Bachelor's or Master's degree in Com ...
-
Sr. UX/UI Designer with AI experience
hace 1 mes
Quito Scale Up Recruiting Partners $100.000 - $150.000 per yearWe are looking for a visionary AI Experience Engineer to own the end-to-end design and development of AI-powered internal tools. · Architect and design core GenAI user experiences including chat agents, summarization tools, document interfaces, and context-aware workflows. · Deve ...
-
Executive Administrative Assistant
hace 5 días
Quito WorkBetterNow $14.400 - $22.400 per yearWe are looking for professionals living in LATAM and the Caribbean, proficient in English, who align with our company's core values. The ideal candidate is someone seeking remote work, valuing work-life balance, and demonstrating stability, commitment, and eagerness for career de ...
-
AI Engineer
hace 2 meses
Quito Atomic HR Full time$70.000 - $100.000AI Engineer responsible for designing, implementing, and scaling the platform's core backend systems and data pipelines, leading end-to-end development for critical platform features, and defining architecture and standards for identity management, security solutions, and third-p ...
-
Sr. R Shiny Developer
hace 2 meses
Quito Scale Up Recruiting Partners $100.000 - $120.000 per yearWe are looking for a highly skilled and experienced Senior R Shiny Developer to join our client's team and work on exciting, data-driven projects for U.S.-based clients. · Execute advanced data analysis and build interactive web applications using R and Shiny. · Perform sophistic ...
-
Tech Lead
hace 4 semanas
Quito Atomic HR Full time$6.000 - $8.500The Tech Lead will play a critical role in defining and executing the technical strategy of our core platform. This high-impact role is focused on architecting solutions, guiding engineering teams, and ensuring we meet rigorous standards for scalability, performance, and security ...
-
Full-Stack Developer
hace 2 meses
Quito Atomic HR Full time$3.000 - $5.000Build reliable, performant features across React and that transform raw communication data into exportable legal evidence. · Build and maintain web applications using React and · Design full-stack features for extracting and presenting communications data · Create intuitive Rea ...
-
Data Engineer
hace 4 semanas
Quito Ottomatik $3.000 - $3.500We are looking for a Data Engineer who is passionate about data, APIs, and performance. This is a key technical role within the marketing team, responsible for integrating CRMs and third-party data sources to ensure clients receive the high-quality leads they need to grow their b ...
-
Senior Front End Engineer, Identity
hace 1 mes
Quito HopHR Freelance$60.000 - $120.000 per yearJoin us in digitizing the U.S. life insurance agent distribution business and help scale our platform to support agents and customers across the country. · Own technical delivery of complex features end to end within your squad · Build performant, secure SPAs with React · Impleme ...
-
Java Engineer
hace 2 meses
Quito Nearsure $60.000 - $180.000 per yearJoin our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management. · Say goodbye to micromanagement We champion autonomy, open communication, and respect for diversity as our core values. · Your wel ...
-
Email Marketing Specialist | 100 Remote | WorldWide
hace 2 meses
Quito Prometeo Talent Full time$40.000 - $60.000 per yearWe're seeking an Email Marketing Specialist to design and optimize data-driven campaigns that attract and convert qualified prospects. · Plan and execute email lead-generation campaigns (email, automation, and other outbound tactics). · Create and run cold email campaigns to gene ...
-
Senior Data Specialist, Snowflake
hace 1 mes
Quito HopHR Freelance$100.000 - $150.000 per yearWe are supporting a specialized VC firm in financial services, with offices in New York, London, and Berlin, focused on building, backing, and buying technology-enabled financial and business services companies. · Design and maintain Snowflake data models supporting analytics and ...
-
Full-Cycle Recruiter
hace 4 semanas
Quito Scale Up Recruiting Partners $60.000 - $120.000 per yearAs a Full-Cycle Recruiter, you'll own the recruiting process end-to-end — from intake to onboarding — while building high-performing pipelines across Latin America. · Own the full recruiting cycle: intake → sourcing → screening → client interviews → offer → onboarding. · Source a ...
-
Staff Fullstack React/C# Engineer
hace 2 meses
Quito NearsureJoin our close-knit LATAM remote team to build secure systems for the client ecosystem and help our client achieve its mission: powering the world's fitness and wellness businesses. · ...
-
AEM Full Stack Developer
hace 2 meses
Quito Nearsure $90.000 - $120.000 per yearAs a Senior AEM Full Stack Developer, you will be responsible for working to gather and understand the client's unique business requirements and to develop and build customized solutions to meet their technical needs. · Design customized solutions for web development. · Validate ...
-
Senior Full Stack Engineer
hace 2 meses
Quito LawnStarter Freelance$70.000 - $90.000 per yearWe're urgently hiring a Senior Full Stack Engineer to join our growing LATAM-based remote team. Interviews this week Build the Future of Home Services Tech At LawnStarter, we're on a mission to become the one-stop shop for all outdoor home services—starting with lawn care. Our pl ...
-
Staff Backend Developer
hace 2 meses
Quito Atomic HR Full time$30.000 - $60.000 per yearWe're undertaking high-impact technology transformation, partnering with a high-volume immigration law firm to optimize workflows and streamline processes. Join us in building the future of legal tech, where impactful innovation meets user-centric design. · Backend Development: D ...