Customer Service Rep I

hace 4 días

Quito Ecolab Full time

Join Ecolab's call center in , and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What's in it For You:

  • Enjoy non-traditional work hours that fit the schedule you need
  • Be recognized for meeting goals, and secure opportunities for advancement
  • Sharpen your professional business acumen
  • Work for a stable, growing, global Fortune 500 company
  • Comprehensive benefits package starting day 1 of employment. 

What You Will Do:

  • Process inbound calls per day
  • Manage outbound calls, depending upon volume
  • Must possess solid problem solving & interpersonal skills
  • Handle all calls in a prompt and courteous manner
  • Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
  • Complete a call on screen accurately while speaking with the customer
  • Process orders, literature requests, and applies information to our customers
  • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

Candidate must reside in: CITIES/AREA

Work week and shift: DETAILS (including weekend rotation, if applicable)

Compensation package offered: DETAILS

Minimum Qualifications:

  • High school qualifications or equivalent
  • Proficient in Windows and Customer Service software
  • Prior experience utilizing a multi-line telephone system
  • No immigration sponsorship available for this position

Preferred Qualifications:

  • Bachelor's degree completed or in process
  • Ability to interact professionally with others and work independently in a fast-paced environment
  • Solid problem solving and interpersonal skills
  • Excellent verbal and written communication skills
  • Highly dependable team player
  • Ability to prioritize workload and complete responsibilities on time
  • Fluent in
  • SAP knowledge

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