Quito Scale Up Recruiting Partners
Customer Service Representative LATAM


Location:
Remote – EST schedule


Schedule:
Full-time, Monday–Friday, 8:30 AM–5:00 PM (EST)


Type:
Independent Contractor

Role Overview


We're looking for a friendly, organized, and proactive Customer Service Representative who enjoys helping customers and managing multiple communication channels.

Key Responsibilities

Make outbound calls daily to existing customers and membership program members to schedule or confirm appointments.
Manage a high volume of customer emails, especially for commercial accounts.
Follow up with customers to help fill the three-day scheduling board.
De-escalate customer concerns and ensure positive resolutions.
Support internal communication with the scheduling team.
Maintain accurate customer records and track interactions in the CRM system.
Engage customers to promote and support membership program growth.
Handle multiple tasks efficiently in a fast-paced environment.

Qualifications

Advanced English proficiency – written and spoken.
2+ years of customer service experience.
Experience handling both phone and email support.
Strong conflict-resolution and communication skills.
Comfortable making outbound calls to existing clients.

Nice-to-Haves

Outgoing personality and natural enthusiasm for customer interaction.

Compensation & Benefits

Competitive monthly compensation as an independent contractor.
Eligible for performance-based bonuses starting November 1.
Additional incentives for membership sales or booked appointments.
2 weeks of PTO accruing after 90 days, plus company holidays.

Apply through the link or send us your CV in English.
Show more Show less

  • Quito Doval Group S.C.C. $10.080 - $14.400 per year

    En DOVAL buscamos un pasante para apoyo en el área de Customer Service y Operaciones con interés en aprender. · Seguimiento de embarques · Actualización de status a clientes · ...


  • Quito Scale Up Recruiting Partners $100.000 - $120.000 per year

    We're looking for a friendly, organized, and proactive Customer Service Representative who enjoys helping customers and managing multiple communication channels. · Make outbound calls daily to existing customers and membership program members to schedule or confirm appointments. ...


  • Quito, Pichincha Doval Group S.C.C. $10.080 - $14.400 per year

    En DOVAL busca un pasante para apoyar en el área de Customer Service y Operaciones. · Seguimiento de embarques (marítimos y aéreos) · Actualización de status a clientes · ...


  • Quito Canton, Pichincha BUOY Staffing Remote job$20.000 - $80.000 per year

    We are looking for a highly motivated Entry-Level Customer Service Representative to join our digital marketing team and support our marketing efforts with a strong emphasis on social media outreach and customer engagement. · ...


  • Quito Tidal $17.300 per year

    We're hiring a Customer Experience & Operations Support Specialist to support a fast-growing, premium direct-to-consumer brand in the home and lifestyle space. · 3–5 years of freelancing experience. · Excellent written and verbal English communication (C1 or C2 level). · ...


  • Quito, Provincia de Pichincha Tidal $17.000 - $22.000 per year

    We're hiring a Customer Experience & Operations Support Specialist to support a fast-growing, premium direct-to-consumer brand in the home and lifestyle space. · Respond to customer inquiries related to orders, returns, exchanges, refunds, and product questions via email and othe ...


  • Quito, Provincia de Pichincha Teamficient $18.000 - $24.000 per year

    We are looking for a Bilingual Customer Service and Sales Representative with 2+ years of experience in CSR roles in English and Spanish. · Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. · Provide accurate information a ...


  • Quito Qureos Inc Full time$8.320 - $10.560 per year

    Join The Credit Pros for a full-time remote opportunity as a client service representative driving client satisfaction and revenue growth objectives. · ...


  • Quito Qureos $8.000 - $20.000 per year

    We are seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. · Respond to customer inquiries and requests over the phone, email and chat based on SOPs · ...


  • Quito MCI Careers Full time

    +MCI is one of the fastest-growing tech-enabled business services companies in the USA with a strong call center footprint. · ...

  • Auxiliar administrativo

    hace 1 semana


    Quito PwC

    Ayudar en actividades administrativas generales. · ...


  • Quito PwC

    En PwC, fomentamos una cultura inclusiva que valora la diversidad y promueve que cada persona pueda ser auténtica todos los días. Una carrera profesional en nuestra Firma te ofrecerá la oportunidad de contribuir activamente a nuestra estrategia.Nuestras habilidades se pueden resu ...


  • Quito PwC Full time

    En PwC, fomentamos una cultura inclusiva que valora la diversidad y promueve que cada persona pueda ser auténtica todos los días, potenciando así el desarrollo pleno de su talento. Una carrera profesional en nuestra Firma te ofrecerá la oportunidad de contribuir activamente a nue ...


  • Quito Colour Republic $20.000 - $60.000 per year

    Empresa multinacional líder en la industria florícola busca un Sales Strategic Support Jr. para ingresar órdenes de pedido y verificar productos. · ...


  • Quito Accelleron $60.000 - $90.000 per year

    You will join a team of experts in an exciting international environment committed to excellence and innovation together we support our customers in driving the transition toward sustainable industries with cutting edge technology deep expertise and smart solutions. · You are res ...


  • Quito Talenter Ecuador $2.400 - $3.000 per year

    Atención eficiente, empática y orientada a soluciones.Nos encontramos en la búsqueda de un/a Ejecutivo/a de Servicio al Cliente para una plataforma tecnológica en crecimiento, · Atender y gestionar requerimientos de clientes. · Brindar soporte funcional sobre el uso de la platafo ...

  • Auxiliar administrativo

    hace 2 semanas


    Quito, Provincia de Pichincha PwC

    Ayudar en actividades administrativas generales, incluyendo digitalización de rutas y reportes, soporte en entrega y devolución de tarjetas de acceso y llaves, etiquetado de carpetas y archivo pasivo. · ...


  • Quito Sofka Technologies $20.000 - $28.000 per year

    Buscamos a un Diseñador UX/UI Semi Senior con experiencia en investigación de usuarios y diseño de interfaces digitales para productos de alto impacto. · Experiencia: 3 a 4 años en roles de UX & UI dentro de equipos de desarrollo o tecnología. · ...

  • Senior Manager Deals

    hace 4 semanas


    Quito PwC $10.000 - $14.200 per year

    Responsable del proceso y desarrollo de servicios · de finanzas corporativas y proyectos · de asesoría financiera para contribuir a · la generación de valor para nuestros clientes. ...


  • Quito DHL Express $2.000.000 - $4.000.000 per year

    El Contact Centre Advisor será responsable de asegurar la satisfacción y calidad del servicio al cliente, respondiendo y solucionando cada necesidad de los clientes con base en Quito. · ...


  • Quito Sofka Technologies

    ¿Estás buscando nuevos desafíos y un lugar donde puedas disfrutar de un ambiente cercano mientras aprendes constantemente? · Bienvenido a un equipo con un propósito claro: TRANSFORMAR la vida de las personas siendo el aliado TECNOLÓGICO más confiable · ...