Travel Customer Service

hace 1 semana

Quito, Pichincha Viajemos solas pero en Grupo Remote job

We are looking for a
Travel Customer Service
professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

  • Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
  • Manage booking updates, itinerary changes, cancellations, and special travel needs
  • Share clear and accurate information regarding destinations, travel requirements, and agency procedures
  • Proactively check in with clients to confirm details and address any concerns
  • Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

  • A strong communicator with a customer-first mindset
  • Experienced in customer service (travel, tourism, or hospitality experience is a plus)
  • Well-organized, reliable, and comfortable handling multiple requests at once
  • Tech-savvy and able to adapt quickly to new systems and tools
  • Passionate about travel and helping clients enjoy seamless experiences

Perks

  • Fully remote position with flexible hours
  • Training and ongoing support to help you succeed
  • Career growth opportunities within a growing travel agency
  • Access to travel benefits and exclusive industry discounts
  • A collaborative and supportive team culture

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