Operations Associate

hace 2 días

Guayaquil OpsArmy


Schedule: Monday–Friday, Full-time
Hours: Two shifts available — one daytime (EST) and one nighttime (EST), with a few hours of overlap

Role Overview

As an Operations Associate, you will play a key role in ensuring customers and internal teams can seamlessly use the platform. You will work closely with sales and customer-facing teams to configure backend systems, manage demo environments, and support operational workflows that keep everything running smoothly. This role is ideal for a detail-oriented individual who thrives in structured processes and enjoys optimizing systems for efficiency and accuracy.

Key Responsibilities

  • Partner with sales and customer success teams to set up new platform instances and configure customer accounts in the backend
  • Manage demo environments, including setting up and shutting down instances as needed
  • Execute and maintain custom configurations for both internal and external use cases
  • Follow established operational workflows to ensure accuracy, consistency, and timely delivery
  • Identify process inefficiencies and contribute ideas for continuous improvement

Qualifications & Skills

  • Several years of experience in operations, data entry, or administrative roles requiring high attention to detail
  • Comfort working within structured workflows and product-related processes
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Proven ability to collaborate cross-functionally with different teams
  • Resourceful, proactive mindset with a willingness to learn new tools and systems

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