Quito OpsArmy Careers
Client Operations Team Lead


Position Type:
Full-Time


Location:
Remote


Apply here:
About The Role


We-re hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent supporting those accounts.

This role focuses on keeping operations aligned, performance on track, and communication clear on both sides.

You'll work closely with clients to understand expectations, monitor delivery, and proactively address concerns. At the same time, youll coach and support talent—helping them stay productive, confident, and aligned with service standards.

This is a hands-on leadership role ideal for someone with BPO or service delivery experience whos ready to step into broader responsibility.

Key Responsibilities

Act as the primary operational contact for assigned client accounts
Maintain regular check-ins to ensure satisfaction and retention
Translate client expectations into clear guidance for talent
Coach team members on quality, productivity, and communication
Monitor attendance, output, and workflow adherence
Track deliverables and ensure tasks move on schedule
Maintain and reinforce SOPs across accounts
Address issues early and resolve misalignments calmly and professionally

Qualifications

2–5 years experience in BPO, operations, or client-facing roles
Experience managing client relationships and supporting retention
Experience coaching or guiding team members
Strong English communication and organization skills
Comfortable managing multiple accounts simultaneously


Apply here:
Nivel de antigüedad
No corresponde
Tipo de empleo
Jornada completa
Función laboral
Gestión y Manufactura
Sectores
Tecnología, información e internet

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