Operations and Help Desk Coordinator

hace 1 mes

Quito, Provincia de Pichincha SoftwareOne

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Operations and Help Desk Coordinator

Full-time | Quito, Ecuador

In this role, you will be responsible for planning, coordinating, and overseeing technology projects, ensuring timelines, quality, and scope are met. You will lead the team, manage incidents and new services, and optimize processes through tools, metrics, and reports, while maintaining a high level of service and a positive work environment.

What your day-to-day would look like:

  • Plan, monitor, and execute technology projects, ensuring timelines, quality, and scope.
  • Coordinate resources, communication, and expectations with clients and stakeholders.
  • Lead the team, ensure service levels, and promote a positive work environment.
  • Manage incidents, requests, service quality, and the implementation of new services.
  • Administer tools, metrics, reports, and documentation, proposing operational improvements.

What we need to see from you

Profile:

Degree in Systems Engineering, Information Technology, Computer Science, or related fields.

ITIL certification.

Intermediate English.

Required Skills:

  • Experience in Help Desk coordination, team management, and meeting service level agreements.
  • Proficiency with ITSM tools and the ability to ensure the proper functioning of technology platforms.
  • Strong leadership, effective communication, decision-making skills, and the ability to foster a positive work environment.
  • Ability to manage incidents, service quality, and the implementation of new services or operations.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

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