Operations and Help Desk Coordinator

hace 4 días

Quito, Provincia de Pichincha SoftwareOne $20.000 - $60.000 per year

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Operations and Help Desk Coordinator

Full-time | Quito, Ecuador

In this role, you will be responsible for planning, coordinating, and overseeing technology projects, ensuring timelines, quality, and scope are met. You will lead the team, manage incidents and new services, and optimize processes through tools, metrics, and reports, while maintaining a high level of service and a positive work environment.

What your day-to-day would look like:

  • Plan, monitor, and execute technology projects, ensuring timelines, quality, and scope.
  • Coordinate resources, communication, and expectations with clients and stakeholders.
  • Lead the team, ensure service levels, and promote a positive work environment.
  • Manage incidents, requests, service quality, and the implementation of new services.
  • Administer tools, metrics, reports, and documentation, proposing operational improvements.

What we need to see from you

Profile:

Degree in Systems Engineering, Information Technology, Computer Science, or related fields.

ITIL certification.

Intermediate English.

Required Skills:

  • Experience in Help Desk coordination, team management, and meeting service level agreements.
  • Proficiency with ITSM tools and the ability to ensure the proper functioning of technology platforms.
  • Strong leadership, effective communication, decision-making skills, and the ability to foster a positive work environment.
  • Ability to manage incidents, service quality, and the implementation of new services or operations.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

  • Operations and Help Desk Coordinator

    hace 4 días

    Quito, Provincia de Pichincha SoftwareOne $20.000 - $60.000 per year

    Join SoftwareOne and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. · ...

  • Front Desk and Patient Intake Coordinator

    hace 5 días

    Quito Vertu Agent Full time$24.000 - $36.000 per year

    We are seeking an experienced Medical Receptionist to manage front-desk operations and patient intake. ...

  • Front Desk and Patient Intake Coordinator

    hace 4 días

    Quito Vertu Agent $25.000 - $40.000 per year

    We are seeking an experienced Medical Receptionist to manage front-desk operations and patient intake. · Greet patients and manage check-ins efficiently. · Collect, verify, and input patient information and insurance details. · ...

  • Finance & Operations Coordinator

    hace 1 día

    Quito Sweat Pants Agency Full time $60.000 - $90.000 per year

    We're looking for a Finance & Operations Coordinator who can own our billing, financial hygiene, and operational processes behind the scenes. This role is perfect for someone who loves numbers, organization, accuracy, and building cleaner, better systems. · ...

  • People Operations Coordinator

    hace 2 meses

    Quito Atomic HR Freelance$18.000 - $24.000

    We are seeking a People Operations Coordinator to own the recurring processes that make onboarding seamless, compliance reliable, and employee communications consistent. The ideal candidate will have 2–3 years of experience in HR, People Ops, or admin coordination, familiarity wi ...

  • Finance & Operations Coordinator

    hace 3 semanas

    Quito Sweat Pants Agency Full time$40.000 - $80.000 per year

    We're looking for a Finance & Operations Coordinator who can own our billing, financial hygiene, and operational processes behind the scenes. This role is perfect for someone who loves numbers, organization, accuracy, and building cleaner, better systems. · Categorize and reconci ...

  • Finance & Operations Coordinator

    hace 3 semanas

    Quito Sweat Pants Agency $40.000 - $80.000 per year

    We're scaling our internal operations and looking for a Finance & Operations Coordinator who can own our billing, financial hygiene, and operational processes behind the scenes. · Categorize and reconcile transactions weekly in QuickBooks Online (QBO) · Reconcile PayPal, Payoneer ...

  • Sales & Operations Coordinator – Bilingual

    hace 2 meses

    Quito, Provincia de Pichincha California Well Done Cleaning Services $24.000 - $32.000 per year

    Do you have the ability to connect with people while keeping operations in order? Our team is hiring a Sales & Admin Expert to strengthen both our sales and our customer service experience. · Be the welcoming voice for clients through calls and messages. · Confidently share quote ...

  • Finance & Operations Coordinator

    hace 4 días

    Quito Sweat Pants Agency $60.000 - $90.000 per year

    At Sweat Pants Agency, we've helped build and scale multiple Inc. · #1 fastest-growing companies, from the #1 consumer product in **** to the #1 healthcare company in ****. · Our team is driven by curiosity, humility, and a relentless focus on results.We help DTC and subscription ...

  • People Operations Coordinator

    hace 1 día

    Quito Atomic Hr $72.000 per year

    Company OverviewOur client is a profitable, U.S.-based consumer goods company with national reach and a distributed team. · With steady headcount growth and ongoing hiring needs, they run a lean, high-performance culture: clear roles, high standards, and constant feedback. · It's ...

  • Gerente de Operaciones y Mesa de Ayuda

    hace 2 meses

    Quito, Provincia de Pichincha SoftwareOne $30.000 - $60.000 per year

    We are thrilled to announce an opportunity to join our team as Helpdesk and Operations Manager. The role involves coordinating the management together with the Service Leader assigned to the project, ensuring compliance with the expectations agreed with the client, and planning, ...

  • Hybrid in Quito

    hace 13 horas

    Quito Stack Builders Full time $40.000 - $80.000 per year

    We are seeking a skilled and motivated Internal Help Desk Lead to join our team. The ideal candidate will be passionate about technology and committed to delivering exceptional customer service. · Provide technical support to internal staff via phone, email, or in person. · Troub ...

  • Hybrid in Quito

    hace 4 días

    Quito Stack Builders $100.000 - $150.000 per year

    We are seeking a skilled and motivated Internal Help Desk Lead to join our team. The ideal candidate will be passionate about technology and committed to delivering exceptional customer service. · Provide technical support to internal staff via phone, email, or in person. · Troub ...

  • Hybrid in Quito

    hace 2 días

    Quito, Pichincha, Ecuador Stack Builders $120.000 - $180.000 per year

    We are seeking a skilled and motivated Internal Help Desk Lead to join our team. The ideal candidate will be passionate about technology and committed to delivering exceptional customer service. · Provide technical support to internal staff via phone, email, or in person. · Troub ...

  • Hybrid in Quito

    hace 4 días

    Quito, Provincia de Pichincha Stackbuilders $25.000 - $75.000 per year

    We are seeking a skilled and motivated Internal Help Desk Lead to join our team. The ideal candidate will be passionate about technology and committed to delivering exceptional customer service. · RequirementsIntermediate English (B1 or B2 level). · 4+ years of experience in a he ...

  • Marketing & Project Coordinator

    hace 4 semanas

    Quito, Pichincha Computer Solutions East, Inc. $15.000 - $30.000 per year

    We are seeking a Marketing Project Coordinator to support our Operations and Marketing teams. This role plays a key part in ensuring smooth project execution, maintaining organization-wide processes, and supporting communication between internal teams, clients, and partners. · ...

  • ABA Intake Coordinator

    hace 2 meses

    Quito, Provincia de Pichincha OpsArmy $15.000 - $30.000 per year

    The ABA Intake Coordinator is the first point of contact for families seeking Applied Behavioral Analysis (ABA) therapy for Autism care. This role ensures a warm, professional, and efficient intake experience by conducting screenings, gathering information, and coordinating with ...

  • Senior Technical Consultant

    hace 2 meses

    Quito, Pichincha Temenos $90.000 - $120.000 per year

    About Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. · Focus on mor ...

  • ABA Intake Coordinator

    hace 2 meses

    Quito, Pichincha OpsArmy Careers Remote job$35.000 - $45.000 per year

    The ABA Intake Coordinator is the first point of contact for families seeking Applied Behavioral Analysis (ABA) therapy for Autism care. This role ensures a warm, professional, and efficient intake experience by conducting screenings, gathering information, and coordinating with ...

  • Project Executive

    hace 4 semanas

    Quito, Pichincha Computer Solutions East, Inc. $30.000 - $60.000 per year

    We are seeking a Project / Operations Executive to ensure smooth project execution, maintain organization-wide processes, and support communication between internal teams, clients, and partners. · ...

  • Head of Operations

    hace 2 meses

    Quito, Pichincha ReliefWeb $40.000 - $80.000 per year

    IOM Ecuador seeks to provide safe, orderly, and dignified migration support to the various migrant populations within the territory, with a focus on saving lives, advancing durable solutions in response to displacement, and facilitating regular pathways for migration. · Oversee t ...