About The Company
Our client is a t fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.
We're scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly.
This role requires someone detail-oriented, reliable, structured, and strong in vendor coordination. If you've handled vendor assessment, operational tasks, and support workflows before, you'll thrive here.
About the Role
This is a hybrid Operations + Support position where you will:
Manage client support tickets
Coordinate internal operations
Conduct vendor assessment and vendor communications
Maintain documentation
Support logistics, scheduling, and cross-team workflows
You'll work with a lean global team (US + LATAM + India), so clear communication and strong follow-through are essential.
Client Support & Ticket Management
Manage incoming support tickets and provide timely, professional responses
Escalate issues to technical or product teams
Track recurring issues, update FAQs, and identify automation opportunities
Operational Support & Coordination
Execute recurring operational tasks with accuracy
Assist with scheduling, documentation, and internal workflows
Maintain Notion/Google Docs for internal processes
Ensure cross-team alignment and timely follow-up
Vendor Management (MUST-HAVE)
Conduct vendor assessment and comparison
Support vendor onboarding and documentation
Communicate with vendors regarding deliverables, timelines, and expectations
Maintain a vendor database and structured tracking system
Experience
Qualifications
1–3 years in operations, support, logistics coordination, or vendor management
Demonstrated experience in vendor assessment (non-negotiable)
Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plus
Strong English (written & spoken)
Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learn
Skills
Highly organized, structured, and reliable
Excellent communication across multiple teams
Ability to manage simultaneous tasks and deadlines
Proficiency in Google Workspace, Notion, Slack, Excel/Sheets
Personal Attributes
Detail-oriented with strong follow-through
Curious and comfortable in fast-paced environments
Proactive problem-solver
Comfortable working independently with supervision when needed
What We Offer
USD $1,000–$1,400/month (contractor)
Monday–Friday LATAM schedule
Local holidays + paid time off
100% remote
A growing AI startup with strong career growth paths
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