Documentation & Training Specialist

hace 2 meses

Quito, Pichincha Industry FinTech

We're Hiring: Documentation & Training Specialist

Based in Quito, Ecuador |  Full-Time |  Hybrid

About Us

Industry FinTech (IFT) is modernizing how the world handles private capital markets. Our technology powers how firms raise capital, engage investors, and manage operations with transparency, efficiency, and compliance. We're a fast-growing company headquartered in Miami with a global mindset, and we have our second office in Quito, Ecuador.

The Role

We are looking for a
Documentation & Training Specialist
to join our team — a builder who will own how knowledge is created, structured, and shared across Industry FinTech.

This role is not just about delivering trainings. You will be responsible for designing and maintaining our
documentation, guides, playbooks, and learning programs
that help both our internal teams and U.S. clients understand and master our in-house platforms and processes.

As we scale, clear, consistent, and high-quality documentation becomes just as critical as great training. You will sit at the intersection of
operations, HR and clients
, translating complex systems into simple guides, resources, and programs that empower both our internal teams and global clients to master our technology.

This is a role for someone who loves turning complexity into clarity, and who wants to architect how a fast-growing FinTech educates its users and teams.

What You'll Do

  • Create & Maintain Documentation:
    Build clear guides, SOPs, and playbooks for our platforms and processes, keeping everything up to date as we evolve.
  • Implement Our Learning Platform:
    Lead the setup of our Learning Management System (LMS) and design structured learning paths for Compliance, Platform Mastery, and Investor Operations.
  • Train Clients & Teams:
    Plan and deliver live and async training sessions for U.S. clients and internal teams, ensuring they confidently use our platforms and workflows.
  • Translate Tech into Clarity:
    Master our in-house tools and turn complex features into simple, practical content for teams and clients.
  • Build for Scale:
    Help define standards, workflows, and best practices to grow our documentation and training function as the company scales.
  • Collaborate Across Teams:
    Work closely with Operations, HR, Client Relations, and Leadership to ensure learning resources support real business needs.
  • Continuously Improve:
    Review and refine materials and tools to improve adoption, efficiency, and the overall client experience.

What We're Looking For

Must-Haves:

  • MUST Fluent English communication (written and spoken) - This position is 100% in English.
    You will be teaching international clients and reporting to a US-based team.
  • Educational Expertise:
     Proven experience creating training programs or documentation from scratch — not just delivering existing materials.
  • Technical Savvy:
     Comfortable learning complex software quickly and explaining it clearly to others.
  • Analytical Thinking:
     You can identify gaps in a process and solve them through education.
  • Client-Facing Experience:
     Background in Customer Success or Client Relations, understanding the balance between "teaching" and "providing a great service."

Bonus Points For:

  • Experience in the FinTech or SaaS industry.
  • Previous experience setting up or managing an LMS (like TalentLMS, Thinkific, etc.).
  • Familiarity with CRM systems or workflow tools (ClickUp, HubSpot, Airtable, etc.)

What You'll Get

  • Competitive local salary
  • Performance-based bonuses
  • Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)
  • 15 days of paid time off, plus 1 extra day each year
  • Company laptop + home office setup
  • Hybrid work setup (few days per week)
  • Career growth in a fast-scaling global fintech

Ready to Join the IFT Team?

If you're excited about building how a fast-growing FinTech educates its teams and clients, this role is for you. Apply through one of the following ways:

  • Send your resume in English to  with the subject: "Training Specialist – [Your Name]"
  • Apply through our hiring platform: Trakstar
  • Or apply directly via LinkedIn

  • Documentation & Training Specialist

    hace 2 meses

    Quito, Pichincha Industry FinTech $200.000 - $240.000 per year

    +Job summary · We are looking for a Documentation & Training Specialist to join our team — a builder who will own how knowledge is created, structured and shared across Industry FinTech. · +ResponsibilitiesCreate & Maintain Documentation: Build clear guides SOPs and playbooks fo ...

  • Documentation & Training Specialist

    hace 2 meses

    Quito Industry FInTech

    + Build clear guides, SOPs and playbooks for our platforms and processes. + Implement Our Learning Platform: Lead the setup of our Learning Management System (LMS) and design structured learning paths for Compliance, Platform Mastery and Investor Operations. · + Train Clients & T ...

  • Documentation & Training Specialist

    hace 2 meses

    Quito Industry FinTech

    We are looking for a Documentation & Training Specialist to join our team — a builder who will own how knowledge is created, structured, and shared across Industry FinTech. · MUST Fluent English communication (written and spoken) · Educational Expertise: Proven experience creatin ...

  • Medical Document Retrieval Specialist

    hace 3 semanas

    Quito OpsArmy Careers

    This role is the first and most critical step in the medical records retrieval process. You'll ensure all requests are accurate, complete, and properly set up from the start. · ...

  • Client Travel Support Specialist

    hace 2 meses

    Quito, Pichincha Destiny&Co Travel Agency Remote job$40.000 - $50.000 per year

    Support clients throughout their travel journey from planning to return by managing questions updates and ongoing assistance. · ...

  • Italian Translator

    hace 2 días

    Quito, Ecuador DRM Translations

    Translators work with written documents to convey their meaning and style into other languages. · ...

  • Remote Travel Support Specialist

    hace 4 días

    Quito Livetripexperience

    We are looking for a dedicated Remote Travel Support Specialist to ensure our clients have a seamless journey from start to finish. · ...

  • Data Entry Specialist

    hace 10 horas

    Quito, Pichincha, Ecuador Human Brand Consulting

    We are hiring a Data Entry Specialist to join our team and support key operations within English-based systems and platforms. After completing on-site training, the role will be fully remote. · Stable contract for 24 monthsGrowth opportunitiesRemote work after trainingSupportive ...

  • Remote Travel Specialist

    hace 4 semanas

    Quito, Pichincha Sweet Carolina Luxury Travels Remote job

    As a Remote Travel Specialist you'll play a mission-critical role in supporting clients from their very first trip idea to their safe return home. · Fully remote flexibility — work from anywhereExclusive travel perks and access to industry-only discounts ...

  • Luxury Travel Consultant – Customer Experience

    hace 5 días

    Quito, Pichincha Prestige Travel Agency by Mich Remote job

    We are looking for a Travel Experience Specialist to support clients in planning and managing exceptional travel experiences. · ...

  • Luxury Travel Consultant – Customer Experience

    hace 7 días

    Quito Prestige Travel Agency by Mich

    Prestige Travel Agency by Mich seeks a Travel Experience Specialist (Luxury & Leisure) for clients planning exceptional travel experiences. · ...

  • Remote Travel Specialist

    hace 1 día

    Quito Sweetcarolinatravels

    As a Remote Travel Specialist you'll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. · ...

  • sap engineer

    hace 4 semanas

    Quito, Pichincha confidential

    Job Summary: The SAP Specialist will be responsible for managing, implementing, and maintaining the SAP EWM (Extended Warehouse Management), LE-TRA (Logistics Execution Transportation), and ABAP (Advanced Business Application Programming) modules in the organization. ...

  • Luxury Travel Consultant – Client Services

    hace 1 semana

    Quito Live the Dash Travel

    We are seeking a Travel Experience Specialist to support clients in planning and managing exceptional travel experiences. · ...

  • Business Development Manager

    hace 2 semanas

    Quito, Pichincha medtechrec Jobs Remote job

    The organisation operates internationally and combines strong commercial growth with a collaborative, people-led culture. · ...

  • Business Development Manager

    hace 3 días

    Quito, Ecuador medtechrec

    The Business Development Manager acts as the key link between the companys product portfolio, its commercial partners, and the clinical community. This role combines deep product knowledge, market intelligence, and partner enablement to ensure solutions are clearly understood, ef ...

  • Business Development Manager

    hace 3 semanas

    Quito, Pichincha medtechrec Jobs Remote job

    Business Development Manager (Sports Medicine) - Ecuador. The organisation operates internationally and combines strong commercial growth with a collaborative, people-led culture. · ...

  • Technical Support Specialist

    hace 2 días

    Quito, Ecuador StratifyIQ

    Join our team as a Technical Support Specialist, providing exceptional remote support to review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. · ...

  • Billing Specialist

    hace 2 meses

    Quito, Pichincha BUOY Staffing Remote job$40.000 - $70.000 per year

    +We are currently seeking an experienced English-Speaking Billing Specialist to join our team in Quito, Ecuador. · +Manage billing, invoicing, and payment processing using QuickBooks · Maintain accurate financial records and perform account reconciliations · Communicate with Engl ...

  • Hydraulic Expert

    hace 1 semana

    Quito, Pichincha Haskoning

    For a flood and debris flow mitigation project in Ecuador Haskoning is identifying a Hydraulic Expert residing in Ecuador specialized in numerical modelling of debris flows to participate on a project-based basis. · ...

  • Lending Operations Specialist

    hace 2 meses

    Quito Industry FInTech $50.000 - $60.000 per year

    We're Hiring: Lending Operations Specialist Based in Ecuador | Full-Time | Hybrid About Us Payday Cash Connect is a fintech company providing fast accessible short-term lending solutions to consumers across the U.S Through our digital platform we help borrowers access funds quick ...