Documentation & Training Specialist

hace 3 semanas

Quito, Pichincha Industry FinTech

We're Hiring: Documentation & Training Specialist

Based in Quito, Ecuador |  Full-Time |  Hybrid

About Us

Industry FinTech (IFT) is modernizing how the world handles private capital markets. Our technology powers how firms raise capital, engage investors, and manage operations with transparency, efficiency, and compliance. We're a fast-growing company headquartered in Miami with a global mindset, and we have our second office in Quito, Ecuador.

The Role

We are looking for a
Documentation & Training Specialist
to join our team — a builder who will own how knowledge is created, structured, and shared across Industry FinTech.

This role is not just about delivering trainings. You will be responsible for designing and maintaining our
documentation, guides, playbooks, and learning programs
that help both our internal teams and U.S. clients understand and master our in-house platforms and processes.

As we scale, clear, consistent, and high-quality documentation becomes just as critical as great training. You will sit at the intersection of
operations, HR and clients
, translating complex systems into simple guides, resources, and programs that empower both our internal teams and global clients to master our technology.

This is a role for someone who loves turning complexity into clarity, and who wants to architect how a fast-growing FinTech educates its users and teams.

What You'll Do

  • Create & Maintain Documentation:
    Build clear guides, SOPs, and playbooks for our platforms and processes, keeping everything up to date as we evolve.
  • Implement Our Learning Platform:
    Lead the setup of our Learning Management System (LMS) and design structured learning paths for Compliance, Platform Mastery, and Investor Operations.
  • Train Clients & Teams:
    Plan and deliver live and async training sessions for U.S. clients and internal teams, ensuring they confidently use our platforms and workflows.
  • Translate Tech into Clarity:
    Master our in-house tools and turn complex features into simple, practical content for teams and clients.
  • Build for Scale:
    Help define standards, workflows, and best practices to grow our documentation and training function as the company scales.
  • Collaborate Across Teams:
    Work closely with Operations, HR, Client Relations, and Leadership to ensure learning resources support real business needs.
  • Continuously Improve:
    Review and refine materials and tools to improve adoption, efficiency, and the overall client experience.

What We're Looking For

Must-Haves:

  • MUST Fluent English communication (written and spoken) - This position is 100% in English.
    You will be teaching international clients and reporting to a US-based team.
  • Educational Expertise:
     Proven experience creating training programs or documentation from scratch — not just delivering existing materials.
  • Technical Savvy:
     Comfortable learning complex software quickly and explaining it clearly to others.
  • Analytical Thinking:
     You can identify gaps in a process and solve them through education.
  • Client-Facing Experience:
     Background in Customer Success or Client Relations, understanding the balance between "teaching" and "providing a great service."

Bonus Points For:

  • Experience in the FinTech or SaaS industry.
  • Previous experience setting up or managing an LMS (like TalentLMS, Thinkific, etc.).
  • Familiarity with CRM systems or workflow tools (ClickUp, HubSpot, Airtable, etc.)

What You'll Get

  • Competitive local salary
  • Performance-based bonuses
  • Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)
  • 15 days of paid time off, plus 1 extra day each year
  • Company laptop + home office setup
  • Hybrid work setup (few days per week)
  • Career growth in a fast-scaling global fintech

Ready to Join the IFT Team?

If you're excited about building how a fast-growing FinTech educates its teams and clients, this role is for you. Apply through one of the following ways:

  • Send your resume in English to  with the subject: "Training Specialist – [Your Name]"
  • Apply through our hiring platform: Trakstar
  • Or apply directly via LinkedIn

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