Travel Customer Service

hace 4 días

Guayaquil Kim Luxe Travel

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

  • Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

  • Manage booking updates, itinerary changes, cancellations, and special travel needs

  • Share clear and accurate information regarding destinations, travel requirements, and agency procedures

  • Proactively check in with clients to confirm details and address any concerns

  • Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

  • A strong communicator with a customer-first mindset

  • Experienced in customer service (travel, tourism, or hospitality experience is a plus)

  • Well-organized, reliable, and comfortable handling multiple requests at once

  • Tech-savvy and able to adapt quickly to new systems and tools

  • Passionate about travel and helping clients enjoy seamless experiences

Perks

  • Fully remote position with flexible hours

  • Training and ongoing support to help you succeed

  • Career growth opportunities within a growing travel agency

  • Access to travel benefits and exclusive industry discounts

  • A collaborative and supportive team culture

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