Customer Support Lead

hace 2 días


Guayaquil, Guayas Jelou AI Remote job

Como Customer Support Lead, serás responsable de diseñar y escalar la operación de Customer Support para Enterprise, SMBs y productos Self-Service en LATAM, asegurando un soporte rápido, confiable y de alta calidad mediante la combinación de automatización, Human-in-the-Loop y Tech Support por niveles.

Trabajarás de forma transversal con Tech, Producto, Operaciones y Account Managers, siendo owner del sistema de soporte y convirtiendo la experiencia de atención en una ventaja competitiva.

Qué harás
Definirás y operarás el modelo de soporte por niveles, diferenciando flujos de CX y Tech Support, y asegurando una correcta derivación entre automatización y atención humana. Diseñarás SLAs por tipo de cliente, logrando tiempos de resolución de hasta 60 minutos y altos niveles de resolución en primer contacto. Impulsarás la automatización y el self-service para casos recurrentes, mejorarás la experiencia del cliente a partir de métricas como NPS y first contact resolution, y colaborarás con equipos internos para reducir fricción y tickets mal canalizados.

Buscamos a alguien con
Experiencia liderando Customer Support, CX o Tech Support en entornos SaaS o plataformas tecnológicas. Mentalidad de procesos, métricas y automatización, capacidad para diseñar sistemas escalables y comunicación clara con clientes Enterprise y SMB.


¿Te interesa?
Postúlate y ayúdanos a construir un soporte rápido, predecible y centrado en el cliente.


  • Customer Support Lead

    hace 2 días


    Guayaquil, Guayas Jelou AI Remote job

    Diseñar y escalar la operación de Customer Support para Enterprise, · SMBs y productos Self-Service en LATAM asegurando un soporte rápido confiable · y de alta calidad mediante automatización Human-in-the-Loop Tech · Support por niveles. · Definirás el modelo de soporte por nive ...


  • Guayaquil Teramind $40.000 - $60.000 per year

    We are currently seeking a Customer Support Specialist to join our Support team and provide timely, empathetic help that keeps the customer's needs at the forefront of every interaction. The Customer Support Specialist will be responsible for maintaining positive customer relatio ...


  • Guayaquil Quicornac $36.000 - $43.000 per year

    This is a full-time, · on-site role for a Customer Technical · SUport Engineer (Food & Beverage) based in · the Guayaquil Metropolitan Area.,In this position,you will be the technical point · of contact for our B2B customers(juice, · beverage ,and food manufacturers),providing s ...


  • Guayaquil TalentPop App $40.000 - $60.000 per year

    We're hiring a bilingual customer support specialist to join our remote-first team. As the first point of contact for Spanish-speaking customers, you'll assist via inbound calls, live chat, and email. · Deliver top-tier support in both Spanish and English through voice and chat · ...


  • Guayaquil, Guayas UPS $20.000 - $30.000 per year

    Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. · ...


  • Guayaquil Dreampack

    Buscamos Customer Service DREAMPACK 2026 para brindar atención al cliente de excelencia. · ...


  • Guayaquil, Guayas Dreampack

    Buscamos Customer Service DREAMPACK 2026 para brindar atención al cliente de excelencia. · ...


  • Guayaquil Colgate-Palmolive

    The Business Development Sr. Specialist supports the Customer Development team in developing and leading business within Pharmacy trade. · Support Customer Development executives with strategy execution of 5P's. · Translate commercial strategies into client plans. · Analyze gaps, ...

  • Trade & Customs Associate

    hace 3 semanas


    Guayaquil H&M

    We are looking for people with awareness of international trade & customs laws experience in operational customs and logistics good organizational skills to administer and manage documentation that tracks shipments effectively ability to pay attention to detail to ensure complian ...

  • Commercial Manager

    hace 2 semanas


    Guayaquil Kemin Industries

    The Commercial manager is responsible for Growth and Profitability to meet/exceed annual plan for Kemin AquaScience (KAQ) in the Shrimps and fish feed production in Ecuador and Peru. · Solely responsible for establishing Kemin AquaScience presence and driving sales & marketing ac ...

  • Ayudante de venta

    hace 2 meses


    Guayaquil, Guayas DANFEER COMPANY S.A.S $28.000 - $42.000 per year

    The ideal candidate will be responsible for supporting our sales team by scheduling and preparing them for important meetings and trade shows, providing outstanding customer service. · Assist in creating sales material · Coordinate scheduling with clients and sales team members · ...


  • Guayaquil, Guayas UPS $10.000 - $14.400 per year

    This position performs general office duties respective to the supported group, · data manipulation · planning · auditing · ...


  • Guayaquil TalentPop App

    We are seeking a Bilingual Customer Service Specialist to provide exceptional support via inbound calls and chat. · ...


  • Guayaquil Scale Up Recruiting Partners $30.000 - $60.000 per year

    We are looking for a friendly, organized and proactive Customer Service Representative who enjoys helping customers and managing multiple communication channels. · This role involves making outbound calls to existing customers or members to schedule or confirm appointments. · ...


  • Guayaquil Colgate-Palmolive

    The Business Development Manager is responsible for supporting the Customer Development team in developing and leading the business within this important channel. · ...

  • Sales Coordinator

    hace 7 días


    Guayaquil EF $20.000 - $40.000 per year

    We are looking for a Sales Coordinator to promote and sell our language courses abroad. · We want someone who can establish relationships with potential clients, guide them through the sales process, and deliver exceptional customer service while meeting sales targets. · The succ ...

  • Advanced English

    hace 13 horas


    Guayaquil BPOAndina

    + We are seeking full-time Bilingual Call Center Executives to join our on-site operations at BPO Andina in Guayaquil. + · + This role involves handling customer service, technical support, and general inquiries, delivering clear and effective solutions, and consistently maintain ...

  • Process Manager

    hace 1 semana


    Guayaquil Best Doctors Insurance $60.000 - $80.000 per year

    The Operational Process Manager is responsible for designing, documenting, and improving operational processes to ensure efficiency, compliance, and customer satisfaction.This role will lead initiatives for process optimization, managing customer feedback programs, and oversee op ...

  • Ayudante de venta

    hace 2 meses


    Guayaquil DANFEER COMPANY S.A.S $128.000 - $192.000 per year

    The ideal candidate will be responsible for supporting our sales team. You will provide outstanding customer service by liasoning between the sales team and the customer. · Assist in creating sales material for sales preparation and success · Coordinate scheduling with clients an ...

  • Advanced English

    hace 2 semanas


    Guayaquil BPOAndina $5.250 - $10.500 per year

    We are seeking full-time Call Center Executives for our on-site operation at BPOAndina in Guayaquil. The position involves managing customer service, technical, and general inquiries, providing clear and effective solutions, and ensuring high levels of customer satisfaction throu ...

  • Advanced English

    hace 13 horas


    Guayaquil BPOAndina $5.250 - $31.500 per year

    We are seeking full-time Call Center Executives for our on-site operation at BPOAndina in Guayaquil.The position involves managing customer service, technical, · and general inquiries, · providing clear and effective solutions, · and ensuring high levels of customer satisfaction ...